Principal Services Sales Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Drive sales of Worldwide Customer Services offerings by generating demand or addressing customer requirements

• Strategically target and position suitable Managed Services Solutions

• Develop compelling approaches that showcase NCR's strengths

• Lead sales initiatives with both existing and prospective clients, including outreach to Vice President-level contacts

• Cultivate customer relationships and act as a reliable source of expertise throughout the sales process

• Provide specialized service-offer knowledge to designated accounts within NCR's strategic sectors

• Comprehend the scope and value of NCR Managed Services Offers

• Collaborate with Solution Architects to tailor service offerings

• Build effective relationships with delivery teams to ensure smooth transitions and proactively address issues

• Engage in all stages of NCR's Sales Process, encompassing account planning, opportunity assessment, proposal development, contract/order management, post-sales activities, and sales management tasks

• Take part in account planning and ensure service content is included in the opportunity pipeline

• Educate Service Team Leaders and Solution Sales Specialists on the value of services

• Identify customer business needs and decision-making hierarchies; outline successful strategies

• Evaluate capabilities, solution compatibility, risks, gaps, and contingencies

• Seek management backing and assess regional implications for multinational accounts

• Formulate bid/project teams and contribute to proposal content, pricing, terms, and conditions

• Review and present proposals internally as well as to clients

• Negotiate terms and conditions in accordance with established guidelines

• Secure customer legal authorization and forward contracts to finance and service delivery teams

• Ensure service assumptions are fulfilled and generate win/loss reports

• Serve as an escalation contact for rollout challenges

• Reassess projects to uncover opportunities for increased wallet share

• Support Account Support Managers with renewals as necessary

⛳️ Requirements

• Bachelor’s or Master’s degree in a relevant field with 7+ years of experience in Retail Services Consulting, or 5+ years of experience with a Master’s degree

• At least 2 years of experience in the information technology sector

• Willingness to travel 30% or more

• Experience in the retail industry

• Familiarity with the customer support services sector

• Background in retail and selling within retail store support environments

• Experience in collaborative sales approaches

• Consulting experience

• Strong executive presence with the ability to operate under significant executive visibility

• Employment offers are contingent upon meeting applicable screening criteria for the position

🏝️ Benefits

• Personal order quota as part of the assigned objectives

• Offers of employment conditional upon successful completion of applicable screening criteria

• Commitment to equal employment opportunities and a globally inclusive workplace