Principal Program Manager – Vendor Integration

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage the Vendor Integration program at Blue Cross NC, focusing on employer-specific third-party vendor integrations.

• Deliver comprehensive program management that encompasses strategic planning, needs assessment, resource development, implementation oversight, monitoring, and optimization.

• Oversee vendor integration offerings, including integration options, pricing, intake forms, and associated processes.

• Supervise enterprise-level vendor integrations that are active, requested, or currently in progress.

• Identify client objectives and requirements, prioritize new requests, and direct them to implementation teams.

• Cultivate and manage relationships with both internal and external stakeholders.

• Coordinate functions across departments, review deliverables, and ensure adherence to deadlines.

• Optimize data integration processes while addressing inquiries related to pricing, billing, status, and issue triage.

• Propel program improvements and process enhancements.

• Lead a cross-functional team focused on vendor integration and maintain a centralized repository for integrations.

• Establish and monitor metrics related to processes, outcomes, and financial performance.

• Document and present program outcomes through various formats such as reports, studies, presentations, and publications.

• Manage risk strategies associated with the Vendor Integration program and Sales Intake projects.

• Develop and oversee program budgets.

• Ensure compliance with regulatory, accreditation, and organizational governance standards.

⛳️ Requirements

• Bachelor's degree or an advanced degree if required.

• A minimum of 8 years of experience in a related field.

• Alternatively, 10 years of experience in the relevant field may substitute for a degree.

• Proven experience in leading complex enterprise-level programs and/or projects.

• Demonstrated ability to collaborate and communicate effectively with internal sales and technical teams, as well as external vendors and agents/brokers.

• Experience in presenting project or program status and resolving issues to enterprise leaders.

• Proficient in program pricing and budget management.

• Familiarity with Blue Cross NC's group-specific vendor integration processes, including Sales Intake, Data Extracts, PBM Carve-outs, Accumulators, and APIs.

🏝️ Benefits

• Emphasis on work-life balance, flexibility, and autonomy.

• Comprehensive medical, dental, and vision insurance.

• Access to health and wellness programs.

• Parental leave and support services.

• Assistance with adoption and surrogacy.

• Opportunities for career development.

• Tuition reimbursement for ongoing education.

• 401k matching, including an annual company contribution.

• Annual incentive bonus.

• Paid Time Off (PTO).