Principal Professional Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead end-to-end CaptivateIQ implementations, encompassing requirements gathering, compensation plan design, data structuring, build-out, UAT, and go-live phases.

• Create configurations that enhance the efficiency and repeatability of each customer's compensation plan.

• Manage project timelines for multiple simultaneous implementations.

• Set clear expectations with customers and internal stakeholders.

• Act as the primary point of contact for clients, fostering trust with customer administrator teams.

• Transition implementations to Customer Success upon go-live.

• Define the scope for new implementations or post-implementation services and manage related negotiations.

• Develop expertise in CaptivateIQ and sales commission structures.

• Collaborate with Product Managers, Customer Success Managers, and Sales throughout the engagement process.

• Proactively escalate project and account risks.

• Meet the billable utilization target.

• Establish team best practices to enhance delivery quality.

⛳️ Requirements

• Experience in sales compensation, either as a consultant or as an in-house administrator/practitioner using a compensation tool.

• Over 10 years of experience as a consultant or implementation expert, showcasing project leadership capabilities.

• Strong understanding of data modeling, formulas, and spreadsheet/database tools (Excel or similar).

• Familiarity with object-oriented and relational data concepts.

• Exceptional time management skills and the ability to prioritize across various engagements.

• Strong problem-solving, communication, analytical, and collaboration abilities.

• Ability to work independently while recognizing when to seek assistance.

• A startup mentality and comfort with ambiguity in a rapidly changing environment.

• Experience in a SaaS or technology company.

• Proficiency in SQL.

• Experience with AI implementation.

• Familiarity with CaptivateIQ or competing sales compensation software (e.g., Xactly, Varicent, SAP Commissions).

• Proficient in using CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite).

🏝️ Benefits

• Equity

• Comprehensive health benefits

• Additional perks and benefits

• Competitive total rewards package