Principal Product Manager, Revenue Cycle Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the RCM problem space, develop product strategy, establish a multi-year roadmap, and define measurable outcomes related to financial records, census, payer management, and transaction foundations.

• Lead the comprehensive rebuild of essential capabilities from the ground up.

• Convert in-depth customer insights into actionable solutions and steer complex products from the discovery phase to delivery.

• Create investment cases, quantify anticipated returns, define success metrics, and make explicit prioritization trade-offs.

• Modify plans based on customer insights and performance metrics.

• Conduct both qualitative and quantitative discovery while analyzing revenue cycle workflows.

• Identify upstream opportunities in areas such as census, payer changes, referrals, and prior authorizations.

• Collaborate with Engineering, User Experience, Technical Writers, and product teams by employing agile methodologies and Design Thinking principles.

• Establish connected data foundations for financial intelligence and workflow automation.

• Utilize AI tools responsibly for research, documentation, analysis, and prototyping within a healthcare setting.

• Propel adoption and go-to-market success alongside Marketing, Sales, Customer Success, Support, and other stakeholders.

• Assist in positioning, launch preparedness, training, packaging and pricing input, as well as adoption monitoring.

• Motivate, energize, and unify cross-functional teams around the product vision and customer outcomes.

⛳️ Requirements

• Over 10 years of experience in product management or product ownership.

• Proven history of delivering software that is adopted and valued by customers.

• Bachelor’s degree or higher in business, computer science, or a healthcare-related field, or equivalent experience.

• Experience in health tech, preferably involving financial or revenue cycle workflows; prior RCM experience is not mandatory.

• Experience in owning or significantly influencing a foundational capability, data domain, or shared system utilized by multiple products or teams, along with customer-facing product experience.

• Strong discovery capabilities through interviews, workflow analysis, usage data, and experimentation.

• Demonstrated evidence that direct customer insights have influenced roadmap decisions.

• Experience managing a roadmap and justifying prioritization choices, including decisions on what not to develop.

• Ability to collaborate with engineers on data, integration, and migration trade-offs while articulating the customer impact of technical decisions.

• Practical experience using AI tools to enhance work quality, efficiency, or outcomes.

• Sound judgment regarding data accuracy, privacy, and compliance issues.

• Proficient in navigating ambiguity within a complex, fast-paced environment.

• Exceptional written and verbal communication skills.

• Capacity to simplify intricate topics for customers, engineers, and executives.

🏝️ Benefits

• Bonus

• Benefits starting from Day 1

• Retirement Plan Matching (RRSP & 401K)

• Flexible Paid Time Off

• Lifestyle/Wellness Spending Account

• Parental & Caregiver Leaves

• Fertility & Adoption Support

• Continuous Development Support Program

• Employee Assistance Program

• Learning Programs & Resources

• Employee Recognition

• In-office events, including onboarding, team events, and semi-annual and annual team meetings