Manager, Revenue Cycle Services

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Directly manage the Accounts Receivable team, encompassing Credit Balance, Over/Underpayment, and Correspondence units.

• Oversee team performance, workflow, training, and quality assurance in collaboration with the Supervisor of Revenue Cycle Management (RCM).

• Lead the recruitment, onboarding, and training processes for AR staff and supervisors.

• Conduct performance assessments based on productivity, accuracy, attendance, and quality metrics.

• Monitor employee attendance using WorkDay; manage paid time off, absences, and tardiness.

• Authorize overtime and modifications within the departmental budget.

• Supervise daily AR operations to ensure prompt follow-up and effective collections.

• Review and sanction account adjustments and workflow escalations.

• Ensure compliance with collection regulations, payer contract stipulations, and appeals procedures.

• Track, analyze, and report AR performance utilizing Microsoft Excel and other Microsoft Office applications.

• Document processes, performance trends, and strategies for improvement.

• Identify trends in payer denials and underpayments, and implement corrective action plans.

• Collaborate with payers to resolve issues and foster cooperative relationships.

• Analyze payer aging reports to determine underlying causes and reduce outstanding balances.

• Prepare summaries, presentations, and reports for leadership evaluation.

• Collaborate with RCM leadership and other departments on staff development, training, best practices, process efficiency, and strategic initiatives.

• Participate in leadership meetings and facilitate monthly team meetings.

⛳️ Requirements

• High School Diploma or equivalent is required; a Bachelor’s degree is preferred.

• At least 5 years of experience in Revenue Cycle Management.

• 1 to 3 years of supervisory or management experience.

• Strong understanding of denial management, payer communication, and collections processes.

• Advanced skills in Microsoft Office Suite, particularly Excel (e.g., pivot tables, VLOOKUP, data analysis), as well as Word and PowerPoint.

• Excellent verbal and written communication abilities.

• CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist – Physician-based) certification is preferred.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities

• Remote work arrangement