Principal Product Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take full ownership of the Joy agent reasoning layer from opportunity identification and product concept through to launch, adoption, and ongoing iteration.

• Define how Joy integrates with the wider Asurion ecosystem.

• Supervise evaluations as the product’s quality assurance framework, establishing both offline and online product quality assessments.

• Collaborate with engineering teams to ensure a dependable agent architecture, evaluation frameworks, observability and tracing, human-in-the-loop mechanisms, guardrails, and production readiness.

• Build confidence through demonstrable prototypes, quantifiable evaluation outcomes, customer insights, and well-defined decision memos.

• Unite domain product managers, design, engineering, data science, field teams, legal, security, and executives around the necessary decisions to launch a reliable agent.

• Define the evaluation framework as the definitive source for shipping decisions, articulate agent-to-agent orchestration, and enhance the reliability and scope of Joy's reasoning capabilities.

⛳️ Requirements

• Over 8 years of experience in product management.

• Proven history of developing products from inception to first customers, revenue generation, or significant business impact.

• Proficient in using customer insights, product metrics, and structured decision-making to navigate high-stakes product choices with limited information.

• Demonstrated high agency with contemporary AI tools, such as Claude, Cursor, Codex, or similar, for tasks including prototyping, analysis, documentation, testing, research, or automation.

• Practical experience in creating, prototyping, or launching AI agents, LLM features, agent orchestration, workflow automation, or decision-support systems.

• Strong understanding of agent evaluation and reliability, encompassing evaluation harness design, distinctions between offline and online evaluations, analysis of hallucinations and failure modes, human-in-the-loop design, permissions, auditability, and observability.

• Background in managing design partner, Early Adopter, or lighthouse customer initiatives.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working hours.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.