Principal PR Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the employer branding public relations by highlighting Twilio’s workforce, values, and culture through proactive external storytelling.

• Design and implement an external communications strategy for Twilio’s Chief Administrative Officer, encompassing media opportunities, thought leadership, speaking engagements, and LinkedIn presence.

• Identify storytelling opportunities with partners and customers, and proactively pitch media regarding their use of Twilio’s platform.

• Create thought leadership content and secure media coverage for Twilio.org and social impact organizations utilizing Twilio products.

• Assist with quarterly earnings reports, acquisition announcements, and industry investment disclosures in collaboration with Investor Relations.

• Direct PR initiatives and manage media relations, including proactive outreach to press, working alongside internal stakeholders and external agency partners.

• Shape and communicate Twilio’s narrative to media, customers, industry analysts, and employees.

⛳️ Requirements

• Over 10 years of experience in corporate communications, executive communications, or public relations, preferably in a high-growth or enterprise technology setting.

• Outstanding media relations skills with the capability to pitch and secure stories in leading business and technology publications.

• Demonstrated experience in directly supporting and advising C-suite executives in high-pressure, fast-paced environments.

• Excellent writing, editing, and storytelling capabilities.

• Strong executive judgment with the ability to convey a specific leader’s authentic voice.

• Robust business acumen and experience in financial communications, ideally with a publicly traded company.

• Strategic thinker with a systematic approach and tactical execution skills.

• Exceptional organizational abilities and adeptness in managing competing priorities under tight deadlines.

• Strong collaborative skills and the ability to work simultaneously with multiple cross-functional teams.

• Active user of AI with a willingness to develop innovative workflows using AI tools.

• Familiarity with enterprise technology, cloud communications, API technologies, data platforms, and the customer engagement landscape.

• Experience managing executives’ social media profiles, such as LinkedIn.

• Background in both fast-paced agency and in-house settings is preferred.

• This position is open to candidates residing outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

• Anticipated travel of approximately 20%.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Parental leave.

• Wellness leave.

• Health insurance coverage.

• 401(k) retirement savings plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential eligibility for Twilio’s equity plan.

• Potential eligibility for Twilio’s corporate bonus plan.

• Support for volunteering and donations.

• Remote-first work environment.

• Approximately 20% travel opportunities for in-person connections.