Principal OpenStack Engineer – Post-Sales

This is a fully remote position, open to applicants in Kazakhstan, +1 more country.

📋 Description

• Manage the technical relationship with 5–8 key strategic customers.

• Serve as the main technical point of contact for MOSK, MKE, k0rdent, and the wider Mirantis portfolio.

• Develop an in-depth understanding of customer architectures, use cases, platform strategies, and related toolchains.

• Keep an up-to-date technical account plan for each customer.

• Discover opportunities to increase Mirantis usage across new workloads, clusters, environments, and teams.

• Eliminate technical barriers to enhance product integration.

• Facilitate technical alignment between customer engineering/platform teams and Mirantis Product and Engineering.

• Convert customer needs into product input and provide relevant guidance based on the roadmap.

• Conduct architecture reviews, upgrade planning sessions, roadmap briefings, and health checks both remotely and on-site.

• Collaborate with Support on critical cases, alerting responsibilities, and high-severity incidents.

• Offer account context, expedite resolutions, and tackle recurring issues through product and operational enhancements.

• Champion customer needs across Product, Engineering, Support, and Customer Success.

• Work alongside Technical Account Managers, Account Executives, and Solutions Engineers.

• Contribute to internal training, reference architectures, and best-practice recommendations.

⛳️ Requirements

• Over 7 years of experience in a customer-facing technical role.

• Proven track record of managing technical relationships with large enterprise clients and promoting the adoption of platform products.

• Expert knowledge of Kubernetes operations, including cluster lifecycle, networking, storage, security, multi-cluster patterns, and production troubleshooting.

• Solid understanding of Linux systems and networking fundamentals.

• Significant experience with OpenStack core services such as Nova, Neutron, Cinder, Keystone, and Glance.

• Practical knowledge of Neutron networking, including OVS and OVN, VLAN and VXLAN, and SDN concepts.

• Hands-on experience with Cinder storage backends, including Ceph RBD and LVM.

• Exceptional written and spoken English skills.

• Willingness to travel to customer locations as needed, estimated at 20–30%.

• Practical experience with MKE, k0rdent, OpenStack, or similar enterprise container and private-cloud platforms.

• Familiarity with Helm, GitOps (Argo CD, Flux), observability stacks (Prometheus, Grafana, Loki), and service mesh technologies.

• Experience with infrastructure-as-code and configuration management tools (Terraform, Ansible, Cluster API).

• Exposure to enterprise security and compliance environments, including FedRAMP and PCI.

• Previous experience collaborating with channel and GSI partners on joint accounts.

🏝️ Benefits

• Opportunities for professional development and training.

• Attendance at conferences and working groups.

• Customized workstation options (macOS, Windows).

• Competitive compensation package with a robust benefits plan.

• Stock options.

• Flexible remote work arrangement.

• Chance to collaborate with passionate and talented colleagues.

• Exposure to innovative open-source developments.

• A dynamic environment that values openness, collaboration, risk-taking, and continuous growth.