Principal Manager, Client Growth – Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture trusted strategic relationships with executive, clinical, and operational stakeholders.

• Navigate intricate integrated healthcare organizations and harmonize differing stakeholder priorities.

• Acquire in-depth knowledge of Twin Health’s programs, clinical operations, implementation processes, and growth marketing strategies.

• Offer data-driven insights to enhance program adoption, member engagement, clinical outcomes, and client satisfaction.

• Prepare and present executive business reviews, ROI analyses, and strategic recommendations.

• Monitor client health, pinpoint risks, and devise mitigation strategies.

• Propel client momentum and decision-making through proactive suggestions and next steps.

• Influence adoption among clinical, operational, financial, and member-experience stakeholders.

• Formulate strategies for adoption, provider engagement, and member participation.

• Utilize performance data to discover optimization and continuous-improvement prospects.

• Collaborate with Marketing on success stories, case studies, and proof points.

• Support and spearhead client events, webinars, and strategic initiatives.

• Oversee the entire client renewal lifecycle and drive retention efforts.

• Identify opportunities for expansion and upselling.

• Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development teams.

• Partner with client leaders to enhance workflow optimization, operational improvements, and strategic growth.

• Develop promotional strategies and engagement toolkits in collaboration with Member Marketing.

• Proactively address challenges and lead through influence.

• Perform additional duties as assigned.

⛳️ Requirements

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a comparable client-facing role in healthcare.

• Experience with integrated delivery networks, health systems, integrated payer-provider organizations, value-based care organizations, or other complex healthcare enterprises is strongly preferred.

• Demonstrated success in building strategic client partnerships that encourage adoption, client retention, revenue growth, and long-term business value.

• Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders.

• Strong comprehension of healthcare delivery models, clinical operations, population health, and value-based care principles.

• Outstanding relationship-building, communication, presentation, and executive influencing abilities.

• Strong analytical, strategic thinking, and problem-solving skills, with the aptitude to convert data into actionable recommendations.

• Proven capability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups.

• Highly organized with exceptional attention to detail, accountability, and follow-through.

• Comfort in navigating ambiguity while managing multiple priorities in a fast-paced, ever-changing environment.

• Collaborative mindset and a passion for achieving measurable client outcomes.

• Willingness and ability to travel as required.

• Experience in managing client relationships within unionized or collective-bargaining environments is a plus.

• Experience in scaling clinical or provider training programs during periods of growth or expansion is preferred.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Bonus eligibility.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents.

• 8 weeks of 100% paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision for the employee.

• 80% coverage for family healthcare, dental, and vision.

• Health Savings Account and Flexible Spending Account options.

• 401k retirement savings plan.

• Remote work and a flexible work environment.

• Competitive compensation package.