Principal Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer engagements to ensure account retention.

• Propel renewal initiatives and uncover upsell possibilities.

• Facilitate customer onboarding, implementation, and training processes.

• Manage all facets of customer interaction.

• Conduct Quarterly Business Reviews (QBRs).

• Gather and disseminate customer requirements and insights.

⛳️ Requirements

• Bachelor’s degree in a physical science, computer science, finance, engineering, data analytics, or a related field, or equivalent practical experience.

• 4-8 years of experience in a technical, analytical, or customer-facing position.

• At least 2 years of experience in a customer success role or a similar capacity.

• Background in supporting clients in the financial services sector.

• Understanding of climate analytics, weather data, or geospatial solutions.

• Proficient in analytical tools such as Tableau, QGIS, ArcGIS, or Python notebooks.

• Familiarity with CRM platforms like Salesforce.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.