Principal CRM Consultant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as a primary technical and strategic expert in CRM.

• Serve as the senior technical and strategic lead for one or two client accounts.

• Take ownership of client impact and showcase results in commercial terms.

• Guide the CRM discipline throughout the delivery team.

• Address complex technical and strategic challenges while upholding quality standards.

• Utilize expertise in experimentation and measurement, loyalty program design, customer segmentation, SQL, and HTML email.

• Create phased solutions that add value towards the long-term visions of clients.

• Lead solution development and prioritization in unclear client environments.

• Foster relationships with stakeholders including Directors, VPs, and C-suite executives.

• Base recommendations on data and produce clear presentations, documents, and discussions.

• Assess impact using control groups, holdouts, and A/B testing.

• Report on influences regarding client revenue, retention, and engagement.

• Conduct training and develop frameworks, playbooks, and documentation.

• Provide informal mentorship to teammates.

• Champion best practices in CRM strategy, data standards, and loyalty frameworks.

• Participate in pitch teams to outline work, develop intellectual property, and acquire new clients.

• Report to a Lead Consultant, Head of CRM, or CRM Director based on assigned accounts.

• Collaborate with Account Management, Project Management, Sales, and senior client stakeholders.

⛳️ Requirements

• Demonstrated, quantifiable revenue or retention growth from previous work, assessed against a control or holdout group.

• Experience in presenting results to clients effectively.

• Proficient in writing segmentation queries in SQL.

• Skilled in personalizing content using Liquid.

• Experience in designing and launching customer journeys.

• Successfully delivered live projects in Braze, or possess deep expertise in a comparable platform such as Salesforce Marketing Cloud or Klaviyo.

• Managed multiple brands concurrently in an agency or consultancy setting.

• Capable of balancing conflicting priorities without compromising quality.

• Experience in conducting training, developing frameworks or playbooks, or implementing adopted methods of working.

• Comfortable presenting to Directors, VPs, and C-suite stakeholders.

• Valid authorization to work in your location.

• Contractors must provide proof of incorporation and current insurance.

• May need to provide identification and two references.

🏝️ Benefits

• Rocket-Fuelled Growth: Tackle significant challenges, experience rapid learning, and advance quicker than anywhere else.

• Supportive Culture: Be part of a positive team that supports one another and celebrates collective successes.

• Global Team: Collaborate with talented individuals across Europe, the US, Latin America, and other regions.

• Remote-First: Work from wherever you are most productive.

• Clear Progression: A well-defined career ladder, ensuring clarity on growth opportunities.

• Team Events: Enjoy regular meetups and events to connect with your colleagues.

• Bring Your Own Device: BYOD policy in place.

• Contractors: Must meet proof of incorporation and current insurance requirements.