Principal AI Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor to leaders in customer experience, contact centers, and technology regarding AI strategy and implementation.

• Evaluate client environments to uncover opportunities for enhancements driven by AI across customer service, agent experience, workforce optimization, and operational performance.

• Create AI roadmaps, business cases, and frameworks for value realization that align with client goals and measurable outcomes.

• Facilitate executive workshops, demonstrations, and strategy sessions that translate emerging AI capabilities into actionable business applications.

• Assist in defining AI use cases that include virtual agents, agent copilots, analytics, automation, and agentic AI solutions.

• Collaborate with clients, platform vendors, and internal delivery teams to ensure effective execution of AI initiatives in alignment with strategic objectives.

• Perform additional duties as may be reasonably required in line with the role's purpose.

⛳️ Requirements

• Over 10 years of experience in contact center operations, consulting, customer experience transformation, or leadership in CCaaS solutions.

• A minimum of 3 years in leading AI, automation, or conversational AI initiatives.

• Excellent skills in executive communication and stakeholder management.

• Proven ability to influence senior business and technology leaders.

• Experience in developing AI strategies, business cases, operating models, and implementation roadmaps that yield measurable business value.

• Familiarity with contact center platforms and AI technologies, including CCaaS solutions, generative AI, conversational AI, and intelligent automation.

• Knowledge of large language models, retrieval-augmented generation (RAG), AI agents, governance, and responsible AI practices.

• Capability to assess technology options impartially and provide vendor-neutral recommendations that align with client objectives.

• Bachelor's degree in Business, Technology, Engineering, or a related field.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Engaging projects for top global clients.

• An inclusive and supportive work environment.

• Open lines of communication.

• Regular team-building social events.

• Commitment to sustainable business practices focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.