Primary Scheduler – Home Care

This is a fully remote position, open to applicants in California.

📋 Description

• Develop, manage, and modify caregiver schedules utilizing scheduling software.

• Assign caregivers to ensure client shifts are adequately covered while minimizing scheduling conflicts.

• Employ AI-driven scheduling tools to relay schedule updates and new assignments in line with established protocols and business guidelines.

• Actively fill vacant shifts by assessing different caregiver combinations and options.

• Contact caregivers who have declined assignments to understand their concerns, address any objections, and encourage acceptance of appropriate shifts.

• Foster positive relationships with caregivers through clear, professional, and persuasive communication.

• Utilize Google Maps to evaluate travel distances and geographic compatibility when pairing caregivers with clients.

• Track schedule modifications and follow up with caregivers to confirm assignments and ensure accurate record-keeping.

• Adhere to scheduling policies, standard operating procedures, and established business guidelines.

• Recognize coverage gaps, foresee scheduling challenges, and devise practical solutions to ensure continuity of care.

• Support a home care agency that serves clients throughout California’s East Bay region.

⛳️ Requirements

• Exceptional verbal communication skills, demonstrating clear enunciation and diction.

• Strong telephone communication and relationship-building capabilities.

• Proven ability to persuade, negotiate, and professionally handle objections.

• Resourceful problem-solving skills, with the capability to explore alternative solutions when initial scheduling efforts are unsuccessful.

• Strong organizational abilities, keen attention to detail, and capacity to manage multiple scheduling demands concurrently.

• Good memory and follow-through when overseeing assignments, changes, and caregiver availability.

• Comfortable learning new software and leveraging technology to enhance scheduling workflows.

• Ability to work independently, make informed decisions, and remain persistent in resolving coverage issues.

• Dependable, professional, and suited to thrive in a fast-paced environment.

• Availability to work from 8:00 AM to 5:00 PM Pacific Time.

• Proficient in using scheduling software, maps, and AI-driven tools.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments, every time.

• Payments processed through Wise.

• Direct client training provided.

• Dedicated Account Manager as your primary point of contact.

• Stable, long-term placement with an expanding U.S.-based company.

• Exposure to a variety of modern SaaS platforms.

• Opportunities for increased responsibilities as the company grows.

• Tenure recognition for long-serving team members.

• Clear paths for escalation.

• Fully remote — work from home.

• Supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Exposure to various practice types and platforms.

• Strengthen your resume with verified, legitimate U.S. client experience.