Pricing & Order Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in implementing changes to pricing operations by reviewing business requirements, validating data, conducting configuration checks, and maintaining documentation.

• Validate modifications related to pricing throughout the quote-to-cash process, including quoting, approvals, discounting logic, product configuration, and subsequent order execution.

• Ensure that pricing changes are operationally prepared prior to launch, taking into account their effects on Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.

• Prioritize test cases related to pricing, identify deficiencies in business requirements, and document anticipated system behavior.

• Keep documentation updated for pricing and order-related system configurations, dependencies, and criteria for release readiness.

• Act as a subject-matter expert in Pricing and Order Operations during user acceptance testing.

• Execute assigned test cases and collaborate with subject-matter experts in go-to-market strategies.

• Create and maintain test cases for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.

• Record test results and defects, ensuring traceability from business requirements to testing outcomes.

• Contribute domain-specific readiness insights throughout the UAT sign-off process.

• Manage the Pricing and Order Operations regression test suite.

• Validate order operations pertaining to signature packet generation, e-signature routing, booking rules, marketplace offer configuration, and transitions from booking to order management.

• Collaborate with the IT business systems team and the Proposal-to-Order Lead to synchronize order operations rules with pricing, quoting, billing, and revenue systems.

• Ensure that signature packets and marketplace offers accurately represent order and pricing terms.

• Identify and resolve issues in order operations, escalating systemic problems to the relevant system owner.

• Report to the Order Operations & Monetization lead, who will oversee workload prioritization.

⛳️ Requirements

• 1–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance in an agile setting, preferably involving quote-to-cash processes.

• Proficient knowledge of Salesforce CPQ and order management or billing systems, including the ability to interpret and comprehend configuration logic, even if not directly building it.

• Strong attention to detail and comfort in performing structured, repetitive testing tasks.

• Familiarity with conversational AI tools such as Claude, ChatGPT, or internal chatbots, along with the discernment of when human review or decision-making is required.

• Excellent written communication skills, capable of documenting test cases, defects, and sign-off criteria for both technical and business audiences.

• A proactive and organized mindset, with the ability to navigate across IT, Pricing and Order Operations, Sales, and Deal Desk with minimal supervision.

• Familiarity with Revenue Recognition or Professional Services systems and processes is advantageous.

🏝️ Benefits

• 100% employer-covered medical insurance.

• Generous paid time-off policy (PTO).

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company-hosted virtual happy hours.

• Complimentary food.

• Engaging team-building activities.

• Monthly cell phone allowance.

• Access to an innovative mental health support platform providing therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.