Presales Consultant

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Collaborate with Account Managers and Account Executives to conduct discovery sessions with customer service leaders.

• Identify operational challenges and showcase the capabilities of AI agents across chat, email, and voice channels.

• Develop automation-first solutions for intricate deals.

• Assist clients in understanding how generative AI can be integrated into their businesses.

• Assume technical ownership from the discovery phase through technical scoping.

• Create tailored, prospect-branded demonstrations and reusable demo materials.

• Lead technical assessments and proofs of concept.

• Provide seamless technical scoping handoffs to the Professional Services team.

• Manage technical responses to RFPs and security questionnaires.

• Enhance technical win rates, influenced pipeline, and closed Annual Recurring Revenue (ARR).

• Relay ongoing product gaps to the Product and Engineering teams.

⛳️ Requirements

• 3-5 years of experience in presales, solutions consulting, or presales engineering.

• Demonstrated success in securing deals through effective communication of value and differentiation.

• Strong comprehension of AI technologies, including large language models (LLMs) and generative models, along with their business implementations.

• Technical expertise with APIs, SaaS platforms (such as Salesforce, Shopify, Zendesk, HubSpot), and integration techniques.

• Outstanding communication, storytelling, and relationship-building abilities.

🏝️ Benefits

• Unlimited Vacation: Recharge when you need to.

• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

• Employee & Family Assistance Plan: Resources to support you and your loved ones.

• Flexible Work Schedule: Balance your work and personal life.

• Remote-First, In-Person Friendly: Options to work from home or at our local hub.

• Learning & Development Budget: Invest in your long-term growth goals and skills.

• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

• Hands-On with LLMs: Enhance your expertise in leveraging large language models.

• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

• Benefits and perks apply to full-time, permanent employees.