Pre-Litigation Case Manager, Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the pre-litigation case management team, including managing workload distribution and balancing capacity.

• Establish standards for client communication, file maintenance, and file progression.

• Onboard new case managers and develop a structured training pathway for the role.

• Carry out individual check-ins and performance evaluations.

• Address performance issues and suggest hiring and staffing modifications.

• Maintain a modest caseload while supervising the team.

• Conduct file audits to uncover stalled cases, overdue records requests, and gaps in treatment.

• Evaluate demand packages for completeness, accuracy, and persuasive impact.

• Take ownership of and work to decrease the pre-litigation aging report.

• Identify and escalate files suitable for litigation.

• Collaborate with attorneys regarding case valuation and negotiation tactics.

• Manage client satisfaction and navigate challenging client discussions.

• Document and enhance workflows and task templates within the case management system.

• Provide reports on caseload volume, phase aging, demand turnaround, and settlement outcomes.

• Facilitate transitions to litigation and settlement.

• Propose process and technology improvements based on data analysis.

⛳️ Requirements

• A minimum of 4 years of experience in personal injury pre-litigation case management.

• Previous experience in supervising, training, or leading a team.

• Strong understanding of medical records, treatment coordination, demand preparation, and bodily injury negotiations.

• Familiarity with Louisiana prescription timeframes and insurance coverage matters.

• Exceptional written communication skills, particularly in demand writing.

• Ability to manage performance and hold team members accountable.

• Experience working in a Louisiana personal injury law firm.

• Experience in developing or refining a pre-litigation workflow.

• Knowledge of lien negotiation and Medicare or Medicaid reimbursement processes.

• Proficiency in using case management platforms and reporting tools.

• Bilingual proficiency in English and Spanish.

🏝️ Benefits

• Comprehensive health care plan (medical, dental, and vision).

• Retirement plan with 401(k) contributions.

• Critical illness and cancer ancillary insurance options.

• Life insurance (basic, voluntary, and AD&D).

• Short-term and long-term disability coverage.

• Paid time off, including vacations and recognized holidays.

• Continuous training and opportunities for professional growth.

• Fully digital, cloud-based systems allowing you to focus on client work rather than filing.