Pre-Access Central Scheduler

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Organize and pre-register patients for appointments, outpatient visits, procedures, and other appointments managed by the department.

• Perform administrative tasks associated with the scheduling of appointments.

• Transcribe orders from external physicians.

• Manage a high volume of calls for various locations and departments.

• Utilize multiple systems to execute scheduling functions as required.

• Provide patients with information regarding preparation and location.

• Accurately gather and enter patient data.

• Verify patient insurance and clarify benefits when necessary.

• Handle multiple phone calls, including answering, transferring, and conferencing with various parties.

• Support and mentor new hires as required.

• Advocate for Intermountain Health’s mission, vision, and values while adhering to service behavior standards.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent, or 4 years of experience in revenue cycle management.

• At least 2 years of experience in revenue cycle management and/or 2 years in a contact center environment.

• Exceptional computer skills with the ability to troubleshoot technical issues independently.

• Basic understanding of medical insurance.

• Intermediate knowledge of computer operations.

• Experience with multi-channel phone systems.

• Typing speed of 30+ words per minute.

• Strong active listening skills.

• Proficient reading comprehension.

• Demonstrated critical thinking abilities.

• Capacity for active learning.

• Competence in complex problem-solving.

• Ability to see and read information, labels, monitors, and to identify equipment and supplies while assessing customer needs.

• Capability to communicate and comprehend spoken information, alarms, needs, and issues swiftly and accurately.

• Manual dexterity to manage intricate and delicate equipment with precision.

• For positions requiring driving, the ability to operate a vehicle and interpret signs, traffic signals, and the actions of other vehicles.

🏝️ Benefits

• Comprehensive benefits package that includes programs to support wellness in living a healthy, happy, secure, connected, and engaged manner.

• Remote work expectations concerning confidentiality, information security, work schedules, conflicts of interest, and the use of company equipment.