Practice Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and analyze individual practices within designated networks to determine alignment with Guidehealth's value-based care services.

• Initiate outreach and conduct introductory meetings with practice leadership to present Guidehealth's services and value proposition.

• Develop a compelling case for engagement, address any objections, and secure consent to proceed with implementation.

• Collaborate with the Practice Operations Manager to coordinate the kickoff and onboarding for engaged practices.

• Act as the primary point of contact on a daily basis for a designated portfolio of practices.

• Ensure ongoing communication and maintain a regular touchpoint schedule with practice administrators and clinical staff.

• Aid in the long-term retention and satisfaction of practices.

• Communicate practice feedback, requirements, and risks internally, routing or escalating issues as necessary.

• Record practice meetings, key communications, and interactions in HubSpot CRM.

• Organize and coordinate performance reviews, escalation discussions, and unscheduled check-ins.

• Determine suitable meeting frequency and format based on relationship stage, performance trends, and practice preferences.

• Provide monthly performance reviews and facilitate discussions with practice leadership.

• Convert performance data and benchmarks into actionable next steps.

• Assist practices in formulating and tracking improvement plans aligned with performance objectives.

• Identify underperforming practices and escalate relevant context to the Director.

• Collaborate with Guidehealth's clinical pillars: CDI, Care Management, and Quality.

• Convey practice feedback, updates, and operational conditions to internal clinical leadership.

• Present Guidehealth's services and expectations during the implementation kickoff and onboarding process.

• Address internal obstacles or delays that impact practice service delivery.

• Work together with the network's Client Relationship Manager when practices are unresponsive or when additional support is required.

• Assist the Director of Practice Success in preparing network- or client-level presentations and business reviews.

• Contribute to portfolio-level performance narratives and provide context at the practice level.

• Keep the Director updated on network trends, risks, and overall practice sentiment.

⛳️ Requirements

• Willingness to travel locally up to 50% of the time.

• Must reside in Georgia.

• A minimum of 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related sector.

• Experience in an ACO, MSSP, or value-based care model, including delegated services, managed care, or population health settings.

• Ability to build trust-based relationships and gain acceptance from physicians and practice leadership.

• Capable of facilitating productive, sometimes challenging, performance discussions with practice leadership.

• Strong comprehension of individual primary care physician practice workflows, daily operations, and front-office/clinical environments.

• Proficiency in managing multiple practice relationships concurrently with a keen attention to follow-through.

• Excellent written and verbal communication skills, with the capability to translate performance data into a coherent narrative for practice audiences.

• Strong organizational and task management skills.

• Judicious in calibrating engagement intensity and format across practices with varying needs.

• Ability to work autonomously with strong ownership and accountability for practice-level outcomes.

• Located in or willing to relocate to the Atlanta, GA area.

• Capability to travel up to 50% of the time within Georgia for in-person practice engagement.

• Preferred experience in practice acquisition, physician outreach, or provider network development.

• A clinical background, such as Medical Assistant, Care Manager, RN, or LPN, is a plus.

• Preferred experience in a managerial or operations role within a primary care practice.

• Health coach certification or skills in motivational interviewing are advantageous.

• Familiarity with CRM platforms, ideally HubSpot.

• Knowledge of quality metrics, HCC coding, or care management integration is beneficial.

• Familiarity with the independent physician practice landscape in the Atlanta area.

• Ability to work during specified hours and maintain a camera-on presence for virtual meetings.

• An internet connection with a minimum of 100 Mbps download and 10 Mbps upload speed is required.

🏝️ Benefits

• Fully remote work arrangement.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with a 3% employer match on up to 6% employee contributions.

• Life and disability insurance options.

• Voluntary life insurance choices available.

• Employee Assistance Program (EAP).

• Paid time off plans.

• Paid parental leave.

• Resources for learning and development.

• Necessary work equipment provided at no cost.

• Comprehensive benefits available for full-time employees working 30 hours a week or more.