Practice Operations Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee patient access operations, which includes managing appointment scheduling, answering inbound calls and voicemails, and addressing patient inquiries.

• Facilitate patient outreach and engagement through tracking systems for inquiries, record requests, scheduling, and follow-up communications.

• Update provider schedules and availability, process overnight messages, and handle documentation in electronic health records.

• Monitor operational channels, communicate essential information to clinical staff, escalate issues as needed, and promote effective communication between teams and patients.

• Process co-pays and fees, perform routine insurance eligibility checks, and clarify billing responsibilities to patients.

• Generate and audit operational reports, review patient charts for accuracy, and ensure adherence to data management standards.

• Create reports, analyze operational data for leadership, and pinpoint opportunities for workflow optimization.

• Assist in clinic operations and collaborate with leadership to enhance service delivery.

⛳️ Requirements

• A minimum of 2 years of operational experience, ideally in a start-up setting, behavioral health clinic, or hospital.

• Proficiency or a quick adaptability to digital clinic tools, including electronic medical records (EMR), telehealth platforms, and digital intake forms.

• Direct experience in customer or patient-facing roles.

• Outstanding organizational abilities.

• Capability to adhere to operational processes related to patient onboarding, which includes creating patient charts, welcoming patients, and completing insurance verifications.

• Aptitude for quickly grasping, responding to, and resolving challenges that arise throughout the clinic day.

• Comfort in collaborating with clinical teams, including LCSWs, LMHCs, Care Managers, Psychiatrists, Psych NPs, and Licensed Peers.

• A passion for enhancing mental health care delivery.

• Familiarity with insurance and medical claims processes.

• Experience with credentialing.

• Willingness and ability to accept constructive feedback.

• Strong leadership, interpersonal, communication, prioritization, flexibility, and ability to work independently or collaboratively are preferred qualifications.

🏝️ Benefits

• Fully remote, virtual position.

• Monday to Friday schedule from 10:15 AM to 7:15 PM EST.