Practice Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive, assess, flag, and direct clinical document requests, such as consult notes, disability requests, and subpoenas.

• Ensure precise filing in the EMR and implement appropriate follow-up actions.

• Manage inbound administrative calls and messages, routing or escalating them in accordance with established protocols.

• Process incoming medical records from external providers, upload and index documents in the EMR, address missing or incomplete information, and coordinate requests for external records.

• Oversee and manage Medical Records Slack requests, tag relevant cases, escalate urgent matters, and track closure statuses.

• Initiate, monitor, and verify referrals and consult orders, coordinating between patients, referring providers, and Midi clinicians.

• Execute post-visit document delivery workflows for patients.

• Support both clinical and administrative operations at Midi Health to enhance care delivery and clinician productivity.

⛳️ Requirements

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration.

• Proficiency with EMR systems (Athena) and Slack, as well as other communication platforms.

• Exceptional organizational skills coupled with a keen attention to detail.

• Strong written and verbal communication abilities.

• Knowledge of healthcare terminology and HIPAA compliance.

• Basic technical skills, including familiarity with videoconference tools and telehealth platform troubleshooting.

• Certified Medical Assistant Administrative (CMAA) or equivalent certification is preferred.

• Experience with referrals and prior authorizations is preferred.

• Bilingual (e.g., English/Spanish) or experience with diverse patient populations is preferred.

• Must be authorized to work in the United States without current or future sponsorship requirements.

• Availability from Monday to Friday, 8:30am to 4:30pm PST.

🏝️ Benefits

• Health, dental, and paid time off benefits.

• 100% remote work environment.

• Opportunity to join a rapidly growing, mission-driven healthcare startup.