Post-Sales Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct follow-up after the sale for machinery and equipment

• Foster strong relationships with designated customers

• Oversee maintenance requests, technical support, and parts needs

• Receive, log, and track customer service inquiries and requests

• Execute follow-ups on services and ensure prompt responses to clients

• Assist the sales team with inquiries related to post-sales

• Monitor quotes, orders, and completed services

• Recognize sales prospects for parts, services, and maintenance

• Update customer details and service records within the system

• Generate reports and track post-sales key performance indicators (KPIs)

• Address issues to guarantee customer satisfaction and loyalty

⛳️ Requirements

• Prior experience in post-sales, customer service, or technical support

• Background in heavy equipment, “yellow goods”, construction machinery, or the machinery sector is preferred

• Understanding of maintenance procedures and parts management is advantageous

• Strong verbal and written communication abilities

• Highly organized, proactive, and skilled in following up on requests

• Basic to intermediate proficiency in Excel and management/ERP systems

• Education: University-level degree

• 1 to 3 years of relevant professional experience

🏝️ Benefits

• Transportation allowance

• Meal allowance of BRL 770.00