Portfolio Operations Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client relationships for a portfolio of 100–200 MW of distributed solar assets following PTO.

• Provide guidance to clients on both preventive and corrective maintenance strategies.

• Prepare monthly reports on asset performance, including executive summaries and detailed technical analyses as required.

• Transform DAS technical performance data into business narratives that address lost revenue, guarantee or incentive risks, cost avoidance, and increased revenue.

• Anticipate the needs of clients and the portfolio, manage expectations, and maintain relationships during service disruptions.

• Treat client retention, renewal, and portfolio health as collaborative goals across multiple functions.

• Generate service reports and assist technicians in completing field tasks.

• Create and oversee Salesforce Cases and Work Orders for both planned and unplanned service activities.

• Act as the technical liaison among clients, Performance Management, Field Operations, and Technical Operations.

• Monitor technical escalations, ensuring prompt communication and follow-up with clients.

• Identify suitable escalation paths and highlight systemic or repeated portfolio issues for fleet-level trend analysis.

• Maintain a comprehensive understanding of common failure modes and DAS alarm patterns.

• Advise clients on decisions regarding repair versus replacement and warranty claims.

• Oversee the complete asset lifecycle, which includes onboarding clients and assets, fulfilling reporting obligations, providing technical support, coordinating service technicians, and contributing to sales and product development initiatives.

⛳️ Requirements

• Exceptional written and verbal communication skills, including professional email etiquette.

• Previous experience in client success or customer service is advantageous.

• Highly organized with the capability to manage multiple projects concurrently while delivering high-quality work at scale.

• Strong focus on detail and accuracy.

• Solid technical understanding of business operations, with the ability to swiftly learn CRM, support ticketing, ERP, and BI tools.

• Familiarity with solar PV systems, encompassing components, installation, monitoring, and performance troubleshooting.

• Ownership mentality, with appropriate escalation and client follow-up practices.

• Ability to excel in a fast-paced, growth-oriented environment and adapt promptly.

• Willingness to continue learning and expanding skill sets.

• At least 1 year of experience in commercial operations and maintenance, asset management, field service management, or account management.

• Over 2 years of experience in the solar energy sector.

• A minimum of 3 years of professional experience demonstrating proven professional acumen.

• Proven track record in client success and customer service.

• Experience with solar monitoring DAS platforms and alerts.

• Proficiency in reading and interpreting solar system design drawings.

• Understanding of solar technology, monitoring systems, maintenance practices, and the landscape of the solar industry.

• Sponsorship is not available for this position, either now or in the future.

🏝️ Benefits

• Comprehensive family medical, dental, vision, and disability benefits.

• 401(k) administration with a $1,000 match annually.

• Generous paid time off policy.

• 12 weeks of paid parental leave for all full-time employees after one year of service.

• A four-week paid sabbatical leave after four years of employment.

• Monthly health insurance premium contributions.

• Performance bonuses.

• Long-term stock options available for every employee.

• Up to $500 in annual reimbursement for learning courses, certifications, or conferences.

• Opportunity for remote work.

• Local gatherings held once or more each year.

• Commitment to mentoring and investing in employees.

• Affinity groups and company-wide wellness and community Slack channels.