Portfolio Fulfillment Staff Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement the PFM Center of Excellence (CoE)

• Oversee operational metrics such as Demand Placements, Margin Review Prework, and Policy 6 support

• Advocate for process and system compliance

• Lead and nurture the regional team to simplify and standardize processes and policies

• Establish operational routines and daily management practices for contract excellence and event preparation readiness

• Serve as the regional contact for Service Directors and regional leadership

• Collaborate with cross-functional teams and utilize tools to maintain a consolidated, reliable, and up-to-date outage pipeline view

• Promote a LEAN culture and spearhead transformation initiatives in line with Operations strategy

• Drive continuous process improvement and prioritize opportunities for automation

• Ensure the accurate and timely execution of Events Management, On Time Demand placement, billing issuance, and billing and collections forecasting

• Lead a team of Sub Regional PFMs

• Identify potential risks and issues, escalating them to COE leadership as necessary

• Seek out, recruit, develop, and retain talent

• Build partnerships with cross-functional teams and other CoEs

• Provide seamless support for Service Directors, CPMs, Services Managers, and related stakeholders

• Work collaboratively with Service Directors, CPMs, finance, IT, and parts fulfillment to enhance Order-to-Remittance process excellence

⛳️ Requirements

• Bachelor’s degree from an accredited university or college OR High School Diploma / GED combined with relevant experience in Services/contract management

• A minimum of 8+ years of experience in the power generation services, industrial, or manufacturing industry is preferred

• Demonstrated experience in Services and/or Contract Performance Management

• Familiarity with ERP systems

• Proficient in MS Office

• Experience in managing teams and delivering results through team collaboration

• Capability to perform under tight deadlines and prioritize effectively under pressure

• Skill in creating and executing actionable plans

• Ability to partner with cross-functional teams such as Pole/ITR Finances, Fulfillment, and Operations

• Strong analytical, project management, and organizational abilities

• Excellent oral and written communication skills

• Strong interpersonal and leadership qualities

• Previous experience in Customer Service, PFM, Field, or CPM-type roles

• Flexibility and adaptability in ambiguous or changing circumstances

• Prior experience in a leadership role

• A mindset focused on Lean and continuous improvement

• At least 2 years of experience in operations leadership

• Legally authorized to work in the United States

• Successful completion of a drug screening, if applicable

🏝️ Benefits

• Discretionary annual bonus

• Medical, dental, vision, and prescription drug coverage

• Access to a Health Coach with a 24/7 nurse-based resource

• Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services

• GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings plan with company matching contributions

• Company retirement contributions

• Fidelity resources and financial planning consultants

• Tuition assistance

• Adoption assistance

• Paid parental leave

• Disability benefits

• Life insurance

• 12 paid holidays

• Permissive time off

• Opportunities for professional development

• Engaging career challenges

• Competitive compensation

• No relocation assistance provided