Policy Administration – Insurance Operations Manager

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Develop realistic scenarios that encompass application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.

• Generate processing guidelines, conduct transaction reviews, devise exception-handling strategies, draft service communications, and implement operational quality checks.

• Compose exemplary reference responses that meet high standards of experienced insurance operations.

• Evaluate AI-generated responses based on structured rubrics focusing on procedural accuracy, completeness, sequencing, and compliance with service standards.

• Detect incorrect effective dates, missing documentation, improper transaction management, and misinterpretation of operational processing versus substantive underwriting decisions.

• Offer written insights to the research team aimed at enhancing model performance.

• Engage in onboarding office hours and calibration sessions.

⛳️ Requirements

• A minimum of 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.

• A comprehensive understanding of the chronological policy lifecycle, from intake and binding through to issuance, servicing, renewal, termination, and record retention.

• Practical experience with policy administration systems, workflow queues, transaction controls, or quality assurance processes.

• Capability to translate policy and procedural requirements into accurate operational steps.

• Strong written communication skills, disciplined process adherence, and exceptional attention to detail.

• Ability to differentiate between administrative execution and underwriting, claims, legal, and actuarial decisions.

• Experience across various P&C lines or insurance platforms (preferred).

• Background in billing, premium audit, producer licensing, or forms management (preferred).

• Experience in implementing or testing a policy administration system (preferred).

• Possession of Lean, Six Sigma, project management, or operations credentials (preferred).

• Experience leading service teams or establishing operational controls (preferred).

• No requirement for H1-B or STEM OPT sponsorship.

🏝️ Benefits

• A flat payment of $800 upon successful completion of onboarding.

• Weekly payments processed via Stripe or Wise based on services provided.

• Opportunity for fully remote work.

• Flexible scheduling, allowing you to work at your convenience.

• Project lengths may vary based on needs and performance, with potential for extensions, shortenings, or early conclusions.

• Up to $320 referral bonus for each successful referral.

• Reasonable accommodations available upon request.