Podcast Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a portfolio of podcast clients and sponsors as the main point of contact on a daily basis.

• Cultivate professional relationships with clients and maintain ongoing communication.

• Manage podcast production schedules to ensure all deliverables are prepared for their designated publishing dates.

• Collaborate with production, editing, and social media teams to convey client needs.

• Monitor milestones, deadlines, and deliverables while identifying and addressing any potential delays or risks.

• Coordinate client requests such as artwork, thumbnails, raw files, and social media assets.

• Work backwards from launch and publishing timelines to guarantee timely receipt and completion of deliverables.

• Create client updates and check-ins utilizing podcast and social media performance metrics.

• Collect performance data from platforms like Spotify, Apple Podcasts, and social media channels.

• Clarify performance results and shifts in engagement, listens, views, and other metrics to clients.

• Manage client feedback and set expectations, particularly when creative recommendations diverge from client preferences.

• Compile supporting information or examples to effectively communicate creative suggestions.

• Document meeting notes, action items, and follow-ups.

• Keep accurate records of client information, project documentation, and tracking logs.

• Enhance client experience, communication processes, and internal workflows.

⛳️ Requirements

• Minimum of 5 years of experience in Client Success, Account Management, Customer Success, Project Management, or a similar client-facing position.

• Exceptional relationship-building abilities combined with a personable demeanor.

• Experience in managing multiple clients, stakeholders, and simultaneous projects.

• Strong follow-up abilities with a proactive approach to tracking deadlines, deliverables, and outstanding tasks.

• Comfortable with spreadsheets, reporting templates, and basic performance metrics.

• Capable of clearly communicating numbers and performance results, including declines or unexpected outcomes.

• Strong problem-solving aptitude and the ability to professionally handle differing opinions or challenging client discussions.

• Proactive, resourceful, and able to work independently after an initial onboarding phase.

• Ability to recognize when timelines are at risk and to proactively communicate or escalate issues.

• Excellent organizational skills with a keen attention to detail.

• Proficient in Google Spreadsheets, Slack, and various digital collaboration tools.

• Previous experience with podcasts, podcast production, media, digital marketing, content production, or within an agency is a plus.

• Experience managing podcast clients, sponsors, or content creators is advantageous.

• Familiarity with Spotify and Apple Podcasts is considered a benefit.

• Understanding of podcast performance metrics, social media engagement, and audience behavior would be beneficial.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work in a fantastic environment.

• Fully remote work arrangement.

• No daily commute required.