PMO Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Maintain overall responsibility for project management, customer interactions, and implementations throughout the contract.

• Provide oversight for solution design and manage the Request for Solution (RFS) process.

• Lead the design and execution of service evolution.

• Oversee contract deliverables across the entire contract lifecycle.

• Lead activities for customer agency engagement.

• Manage onboarding projects for customer agencies.

• Provide supervision during implementation and ensure a smooth transition into operational service.

• Oversee the Project Bench resource pool, offering flexible capacity for DIR-requested projects.

• Coordinate project activities among various service towers and stakeholders.

• Manage project schedules, milestones, dependencies, risks, issues, and deliverables.

• Ensure that formal project deliverables comply with relevant government contract requirements.

• Coordinate project execution within the MSI/multi-vendor context.

• Act as a direct liaison with DIR and customer agencies regarding project-related issues.

• Support solution development, service evolution initiatives, and implementation planning throughout the contract lifecycle.

⛳️ Requirements

• 10 years of experience, with potential supervisory or leadership responsibilities.

• 8+ years of program and project management experience in government IT contracts.

• Proven experience managing multiple concurrent large-scale IT implementation projects.

• Strong background in government IT program and project management.

• Experience managing formal project deliverables and compliance requirements within government IT contracts.

• Experience working in a multi-vendor/MSI environment.

• Familiarity with ITIL service management processes.

• Familiarity with ServiceNow project management tools.

• Excellent written and verbal communication skills.

• Proven ability to interact directly with DIR, government stakeholders, and customer agencies.

• Strong capabilities in organization, leadership, project governance, risk management, and stakeholder management.

• Ability to manage multiple simultaneous initiatives in a complex, enterprise-scale IT environment.

• PMP (Project Management Professional) certification.

• Must be a US Citizen.

• Must be located in the Austin, TX metropolitan area, or San Angelo, TX as applicable.

• Must reside in or be willing to relocate to the Austin, TX metropolitan area.

• ITIL v4 Foundation certification is preferred.

• Experience with Texas state government agency engagement is preferred.

• Experience supporting Texas state agencies or similar state government organizations is preferred.

• Experience with government customer onboarding and implementation programs is preferred.

• Experience with solution design governance and formal Request for Solution (RFS) processes is preferred.

• Experience managing service evolution and technology modernization initiatives is preferred.

• Experience managing large-scale, multi-tower IT programs is preferred.

• Experience with ServiceNow project and portfolio management capabilities is preferred.

• Experience working in complex MSI/multi-vendor government IT environments is preferred.

• Experience managing flexible project resources or project bench capacity is preferred.

🏝️ Benefits

• Employees may qualify for overtime pay.

• Employees may qualify for shift differentials.

• Employees may qualify for a discretionary bonus.

• Equal opportunity employer, including individuals with disabilities and protected veterans, or other characteristics protected by law.