Plumbing & HVAC Office Manager, Customer Service, Dispatch

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally handle and schedule service, emergency, and estimate calls

• Organize and oversee daily schedules for technicians, adjusting for emergencies as needed

• Keep customers informed about the arrival times of technicians

• Conduct post-job satisfaction calls and follow up on pending estimates

• Promote and renew maintenance memberships

• Track jobs from the booking stage through to completion and invoicing

• Identify and flag jobs that are stuck, on hold, or at risk

• Manage invoicing, payment collection, maintain current receivables, and assist with financing applications

• Oversee permits, certificates of insurance, licenses, and technician documentation

• Ensure accurate payroll is processed every pay period

• Generate weekly reports that detail calls, booking rates, job completions, backlog, accounts receivable aging, and memberships

• Maintain precise records within the field service software

• Assist with hiring and onboarding while managing office staff as the company expands

⛳️ Requirements

• Minimum of 2 years of experience in office management, dispatch, customer service, or operations coordination, preferably in plumbing, HVAC, or related home services

• Practical experience with Housecall Pro, ServiceTitan, Jobber, or similar platforms

• Outstanding spoken English and a warm, confident phone demeanor

• Strong motivation and meticulous attention to detail

• Capability to manage phones, schedules, and follow-ups concurrently without oversight

• Must be available to work during US Eastern business hours

🏝️ Benefits

• Work in a remote, people-first environment that emphasizes career development

• Comprehensive benefits package, including HMO

• Clear bonus structure

• Opportunities for raises and career advancement

• Culture of teamwork, collaboration, and work/life balance

• Guaranteed annual bonus equivalent to one month's salary

• Performance-based annual bonus up to 1.5 times one month's salary, depending on quarterly performance metrics

• Extensive health benefits, including coverage for dependents: health, life, vision, and dental insurance

• 16 days of paid time off (PTO)