Office Manager – Plumbing & Septic

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to all incoming Housecall Pro calls and website inquiries; provide quotes for minimum septic charges and schedule plumbing appointments.

• Oversee the scheduling and dispatching of septic pump, septic installation, and plumbing teams using Housecall Pro.

• Arrange two-hour arrival windows and manage any necessary rescheduling.

• Collect 50% deposits and finalize payments; follow up on outstanding invoices.

• Track estimate statuses, input pricing into the Housecall Pro price book, and establish septic filter service agreements.

• Manage onboarding and offboarding paperwork for technicians; create accounts on Housecall Pro.

• Advertise job openings and evaluate applicants.

• Submit plumbing and septic permit applications through municipal portals and monitor them until final inspection.

• Administer the company Gmail inbox.

• Tag lead sources and generate monthly marketing lead reports.

• Record recurring procedures.

• Ensure that calls, bookings, jobs, dispatches, payments, invoices, estimates, permits, and reports meet established success criteria.

⛳️ Requirements

• At least 2 years of experience as an office manager, dispatcher, customer service representative, or operations coordinator, preferably within a plumbing, septic, HVAC, or other field service company.

• Proven experience handling customer calls as a primary responsibility.

• Experience managing a schedule or dispatch board for multiple field crews.

• Practical experience with Housecall Pro or comparable platforms such as ServiceTitan, FieldPulse, Jobber, or Workiz.

• Background in collecting deposits and managing follow-ups on outstanding invoices.

• Strong written and verbal communication skills in English for interaction with US homeowners over the phone.

• Reliable remote work setup with stable internet access, a quiet workspace, and contingency plans for outages.

🏝️ Benefits

• Contribute to the growth and success of small to medium-sized businesses.

• Enjoy a people-first, remote work environment.

• Opportunities for career advancement.

• Comprehensive health benefits for you and your dependents, including health, life, vision, and dental insurance.

• 16 days of paid time off (PTO).

• Guaranteed annual bonus equivalent to one month's salary.

• Performance-based annual bonus of up to 1.5 times one month's salary, contingent on quarterly performance evaluations.

• Clear pathways for bonuses, raises, and career development.

• Emphasis on work/life balance.

• A culture of teamwork, collaboration, partnership, service, and excellence.