Bilingual Program Coordinator – Administrative Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver comprehensive administrative support across the Patient Support Program.

• Manage safety data processing, fulfillments/reviews, communications, support for field staff, report generation, data cleanup, meeting coordination, filing-system upkeep, and various administrative responsibilities.

• Execute precise data entry into database systems.

• Oversee incoming calls, faxes, and email communications.

• Process information obtained through multiple contact points during program service delivery.

• Handle both incoming and outgoing mail.

• Prepare and distribute program letters and materials.

• Collaborate with team members on administrative tasks.

• Order office supplies and manage inventory levels.

• Report Adverse Events/Severe Adverse Events in accordance with established SOPs.

• Complete timesheets, expense reports, mileage, and validate CRM reports within the stipulated timelines and standards.

• Review program documentation to ensure completeness, consistency, and data accuracy.

• Undertake additional responsibilities as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education along with 2 years of community college and/or relevant work experience in providing office administration services.

• Bilingual proficiency in English and French is mandatory.

• Experience with Patient Support Programs is considered an advantage.

• Exceptional verbal and written communication skills, along with strong listening and customer service abilities.

• Accurate data entry skills for both paper and electronic formats.

• Ability to learn swiftly, adapt, and manage multiple tasks in a dynamic, fast-paced environment.

• High proficiency in information technology, Microsoft Office Suite, phone systems, and databases.

• Competent typing skills and familiarity with various computer-based applications.

• Strong organizational abilities and capacity to handle shifting priorities.

• Capability to work independently with minimal supervision.

• Uphold confidentiality when dealing with patient data and information.

• Ability to thrive in a team environment and collaborate effectively with others.

• Commitment to delivering high service levels to both internal and external clients.

• Flexibility in adapting to growth and organizational changes.

• Demonstrated ability to cultivate trust and influence across multiple levels.

• Effective and forthright communication style.

• Skill in fostering productive working relationships with colleagues, management, and stakeholders.

• Successful candidates must provide proof of full vaccination against all required Health Canada-approved COVID-19 vaccine doses prior to their start date.

🏝️ Benefits

• Access to state-of-the-art facilities.

• Flexible work environment that encourages a healthy work-life balance.

• Employee Development Program.

• Industry-leading in-house corporate training provided throughout the year.

• Competitive salary structure.

• Generous vacation entitlement.

• Wellness Program offering 5 paid days off.

• Paid sick leave.

• Comprehensive dental and extended health benefits.

• Accidental Death & Dismemberment (AD&D) insurance.

• Long-Term Disability (LTD) insurance.

• Life insurance for employees and dependents.

• Employee & Family Assistance Program.

• RRSP matching program.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request during the selection process.