Plumbing & HVAC Office Manager, Customer Service, Dispatch

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Respond to and schedule service, emergency, and estimate inquiries

• Organize and oversee daily schedules and dispatch routes for technicians

• Keep clients informed about technician arrival times

• Conduct follow-up calls with customers after job completion and track open estimates

• Promote and renew maintenance memberships

• Monitor jobs from initial booking to completion and invoicing

• Identify and flag jobs that are stuck, on hold, or at risk

• Process invoices, collect payments, and assist with financing requests

• Manage permits, certificates of insurance, licenses, and technician documentation

• Prepare accurate payroll for each pay period

• Generate weekly reports detailing calls, booking rates, job completions, backlog, AR aging, and memberships

• Ensure accuracy of field service software

• Assist in hiring and onboarding processes and oversee office staff as the company expands

⛳️ Requirements

• Minimum of 2 years of experience in office management, dispatch, customer service, or operations coordination, preferably in plumbing, HVAC, or other home services

• Practical experience with platforms like Housecall Pro, ServiceTitan, Jobber, or similar

• Exceptional spoken English skills and a warm, confident phone demeanor

• Strong motivation and meticulous attention to detail

• Ability to manage phone calls, scheduling, and follow-ups simultaneously

• Willingness to work during US Eastern business hours

🏝️ Benefits

• Guaranteed annual bonus equivalent to one month's salary

• Performance-based annual bonus up to 1.5 times one month's salary based on quarterly performance metrics

• Comprehensive health benefits, including coverage for dependents: health, life, vision, and dental insurance

• 16 days of paid time off (PTO)

• Remote work flexibility

• Opportunities for career advancement

• Clear pathways for bonuses, raises, and career development

• Emphasis on work/life balance