Platform Chief of Staff

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide exceptional support to venture-backed founders by addressing all non-content-related client requirements.

• Oversee and implement client gift budgets, which includes brainstorming and dispatching personalized gifts.

• Share engaging posts and compose birthday cards.

• Create videos featuring ideas to help grow clients’ businesses.

• Connect relevant individuals within the VC, client, and organizational networks.

• Conduct weekly calls for each client alongside the editor and writer.

• Review content prior to client delivery and return any content that does not meet the specific client's needs.

• Anticipate client requirements and proactively resolve any issues.

• Manage renewals, discuss scopes, pricing, and account expansion.

• Monitor account health and be alert to warning signs such as delayed approvals or client disengagement.

• Ensure editors and writers remain aligned with the direction of each account.

• Maintain client relationships while writers and editors focus on content production.

• Opportunity to advance into account leadership and potentially the COO role.

⛳️ Requirements

• Minimum of 2 years of experience in banking or wealth management consulting.

• Proven experience as the escalation point for clients, including roles in consulting, banking, agency account management, or similar client-focused work.

• Cultural awareness and knowledge of the technology sector.

• Familiarity with venture capital, deal processes, and founder challenges.

• Capability to engage confidently with clients.

• Strong executive function with the ability to manage your own workflow independently.

• Quick response times and effective follow-through.

• Excellent communication skills.

• A warm, charming, and trustworthy presence for clients.

• Proficient in Google Docs, Notion, Sheets, Airtable, Slack, and WhatsApp.

• Availability to accommodate client schedules in Eastern and Pacific time zones.

• Completion of the required pre-interview form is mandatory.

🏝️ Benefits

• Flexible remote working arrangement.

• Possibility of travel to San Francisco and New York City.

• Annual compensation of $120k.