Plastic Surgery Area Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate closely with the Area Business Manager and internal stakeholders to advocate for and support Plastic and Reconstructive Surgery customers.

• Take charge of the PRS customer experience, addressing customer needs through both remote and onsite account management.

• Manage the assigned PRS customer accounts within the US region.

• Communicate with accounts through phone, email, text, and in-person interactions as necessary.

• Direct account inquiries to the appropriate internal partners.

• Guide customers and new accounts through the product ordering and payment processes.

• Establish new accounts and negotiate pricing contracts with internal partners.

• Address pricing discrepancies and initiate or renew pricing contracts.

• Enable urgent and last-minute order fulfillment through trunk stock management.

• Oversee product returns and manage customer refunds or credits.

• Act as a product expert, addressing product-related inquiries.

• Provide guidance to accounts regarding product sizing and storage requirements according to usage instructions.

• Follow up on leads generated from trade shows and proactively reach out to potential new accounts.

• Process product literature requests and distribute marketing collateral and content.

• Liaise with accounts receivable counterparts to resolve billing issues.

• Elevate customer concerns for resolution by PRS leadership.

• Utilize analytical tools to deliver customer insights and monitor and strategize performance.

• Engage in ongoing education and compliance related to commercial execution.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• A minimum of 2 years of experience in a corporate environment is required.

• High standards of integrity and ethical conduct.

• Excellent communication skills.

• Exceptional organizational and creative abilities.

• Strong interpersonal skills with a proven ability to foster effective working relationships across various functional areas of the company.

• Self-motivated with the capability to prioritize and handle multiple tasks in a fast-paced environment.

• Strong project management capabilities with the ability to manage several tasks simultaneously.

• Willingness to travel up to 40% domestically within the US, including overnight stays.

🏝️ Benefits

• Opportunity to travel (up to 40%) domestically within the US, including overnight travel.

• Flexible account management arrangements, both remote and onsite.

• Ongoing education and compliance regarding proper commercial execution.

• Opportunities for learning, growth, and professional development.

• Workplace accommodations will be considered in accordance with applicable law.

• Potential support or requirements for COVID-19 vaccination/testing based on role/location.