Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Develop routing plans utilizing work order data alongside routing analysis software.

• Relay routing information to service personnel within designated territories.

• Review and summarize daily plans with the Service Planning Supervisor.

• Prepare daily summary reports for submission to the supervisor.

• Modify territory plans to ensure effective and efficient tactical route planning for assigned branch locations on a daily and weekly basis.

• Evaluate plans, resource availability, and territory information.

• Maintain geographic codes, addresses, and customer data.

• Report daily metrics to the Service Planning Supervisor as well as Branch Managers and Technicians.

• Carry out additional duties as required.

• Collaborate with leaders in planning and scheduling, branch and service managers, technicians, contact center colleagues, North America managers, and key customers.

⛳️ Requirements

• In-depth knowledge of routing and scheduling software systems.

• Comprehensive understanding of branch service department resources, territory structure, recurring service planning, and schedule availability for unplanned demands.

• Strong verbal and written communication abilities, including public speaking.

• Excellent analytical skills coupled with meticulous attention to detail.

• Proficient in Microsoft Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Capacity to manage multiple repetitive tasks efficiently.

• Basic knowledge of texting software or other necessary applications for the role.

• Ability to effectively interact with colleagues and the public.

• Fundamental understanding of company operating systems.

• High school diploma or GED, or an equivalent combination of education and/or experience in the service industry.

• 1–2 years of relevant experience as a dispatcher and/or customer service representative.

• Physical ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally.

• Ability to remain seated for extended periods while operating office equipment.

• Ability to perform repetitive hand, wrist, and finger motions.

• Close visual acuity for detail-oriented tasks, data analysis, computer-screen monitoring, and reading.

• Compliance with drug-free workplace policies.

🏝️ Benefits

• Benefits commence from Day 1 for Full-Time Colleagues.

• Opportunities for professional and personal development.

• Various pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement for full-time employees.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation and sick days.

• Company-paid holidays and floating holidays.

• A workplace focused on health, safety, and flexibility.

• Potential for performance-based incentives.