Physician Support Coordinator IV

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise and lead Physician Support personnel in designated divisions

• Delegate tasks and provide direction to physician support teams

• Assist with recruiting, hiring, training, goal-setting, performance management, and promotion decisions

• Act as a subject matter expert on physician support responsibilities, scheduling protocols, and clinic management processes

• Organize staffing strategies, task assignments, and daily responsibilities

• Implement and oversee procedures aimed at enhancing service and quality

• Create work prioritization guidelines while assessing and refining processes

• Address complex inquiries related to physician support and facilitate issue resolution

• Mentor, onboard, train, and evaluate the competencies of new staff members

• Develop and update training materials, standard operating procedures, policies, and protocols

• Identify opportunities for improving scheduling and workflow

• Conduct quality assurance monitoring and prepare logs and management reports

• Investigate the root causes of scheduling discrepancies and enhance workflows

• Provide daily triage information for the Access Center and manage scheduling triage requests

• Establish and ensure compliance with best practices and standards across divisions and departments

• Engage in recruiting, hiring, promotion decisions, and performance evaluations

• Complete documentation for new hires, terminations, and status changes

• Monitor and advise staff regarding performance-related issues

• Adjust schedules and responsibilities; manage time-off and overtime requests; oversee time approval

• Execute physician support tasks, including complex requests and urgent or emergent clinic responsibilities

• Perform additional duties as assigned

⛳️ Requirements

• High School diploma and 2 years of relevant experience are required

• Equivalent combinations of education and experience will be considered

• 1 year of leadership experience is preferred

• Experience with surgical/appointment scheduling software and electronic medical records is preferred

• Proven customer service skills are essential

• Medical Terminology knowledge is preferred

• 40 hours scheduled per week

🏝️ Benefits

• Comprehensive health benefits

• Retirement savings plan

• Opportunities for professional development

• Paid time off and holidays