Phone Scheduler

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Professionally and courteously respond to incoming patient calls.

• Schedule, reschedule, and confirm appointments for patients.

• Coordinate provider schedules to enhance appointment availability and patient flow.

• Verify patient demographic details and insurance information.

• Offer general information about services, locations, and how to prepare for appointments.

• Accurately document patient interactions in scheduling and electronic health record (EHR) systems.

• Address scheduling conflicts and patient concerns with empathy and professionalism.

• Ensure HIPAA compliance and maintain patient confidentiality at all times.

• Work collaboratively with clinical and administrative teams to provide a seamless patient experience.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Prior experience in healthcare scheduling, medical reception, call center, or customer service is preferred.

• Outstanding verbal and written communication skills are essential.

• Strong customer service skills and phone etiquette are necessary.

• Proficiency in appointment scheduling and calendar management.

• Competent in data entry and computer usage.

• Capability to multitask in a high-volume call environment.

• Attention to detail and strong organizational skills are important.

• Familiarity with healthcare scheduling systems and EHR platforms is preferred.

• Knowledge of medical office procedures and insurance verification is advantageous.

• Commitment to HIPAA compliance and maintaining patient confidentiality.

🏝️ Benefits

• Competitive salary based on experience and qualifications.

• Comprehensive health, dental, and vision insurance.

• Life insurance coverage.

• 401(k) retirement savings plan.

• Paid time off including vacation, holidays, and sick leave.

• Opportunities for professional development and continuing education.

• A supportive, collaborative, and inclusive work environment.