Phone Counselor Assessor, Behavioral Health

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary point of contact for individuals seeking behavioral health or substance use support.

• Handle inquiry calls and arrange both in-person and telephone assessments.

• Conduct tele-evaluations and assess individuals based on their safety and risk levels.

• Screen for medical and behavioral emergencies.

• Ensure a timely evaluation by a qualified mental health professional.

• Perform thorough screenings and initiate appropriate screening tools.

• Document patient symptoms, functionality, and requirements.

• Relay information to physicians.

• Facilitate requests for services, evaluations, referrals, appropriate levels of care, admissions, and follow-ups.

• Coordinate patient care with clinical staff and on-call physicians.

• Provide clear treatment guidance to patients and their families.

• Maintain accurate pre-admission and admission documentation.

• Complete insurance pre-certification processes.

• Deliver prompt and courteous customer service to patients, physicians, visitors, and colleagues.

• Perform additional duties as assigned.

⛳️ Requirements

• Master’s degree in social work, counseling, or a related field from an accredited institution is required, or a nursing degree from an accredited institution as mandated by state regulations.

• An Associate-level Counseling or Social Work license or Registered Nurse license is required, if mandated by state regulations.

• CPR certification must be obtained within 30 days of employment and prior to any patient contact.

• De-escalation certification is required within 30 days of employment and before completing orientation.

• A minimum of one year of assessment experience in an inpatient behavioral health care setting is preferred.

• Two years of experience working with the patient populations served at the facility is preferred.

• Knowledge in behavioral health care is essential.

• Clear understanding of Emergency Detention and EMTALA paperwork and processes.

• Comprehensive knowledge of healthcare regulatory compliance, including HIPAA.

• Skilled in implementing policies and procedures.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Exceptional communication and interpersonal skills.

• Ability to collaborate effectively with a diverse team of healthcare professionals.

• Capability to occasionally lift and/or move up to 20 pounds.

🏝️ Benefits

• Various levels of medical, dental, and vision coverage.

• Life, accident, critical illness, and hospital indemnity insurance.

• Short- and long-term disability insurance.

• Paid family leave.

• Paid time off.

• Tuition assistance for higher education and certification.

• Loan assistance programs.

• 401(k) retirement plan with company matching.

• Programs focused on mental, physical, and financial wellness.

• Complimentary gym memberships.

• Virtual care appointments.

• Access to mental health services.

• Discount programs.

• Opportunities for ongoing learning and career advancement.