Phone Counselor Assessor, Behavioral Health

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary contact for individuals seeking behavioral health or substance use services.

• Handle inquiry calls efficiently.

• Arrange face-to-face and telephonic assessments.

• Conduct tele-evaluations.

• Assess individuals based on safety and risk factors.

• Screen for medical and behavioral emergencies.

• Ensure prompt evaluation by a qualified mental health professional.

• Carry out thorough screenings and initiate relevant screening tools.

• Record patient symptomology, functioning, and requirements.

• Provide information to physicians as needed.

• Facilitate service requests, evaluations, referrals, appropriate level-of-care designations, admissions, and follow-up.

• Coordinate patient care with clinical staff and on-call physicians.

• Deliver clear treatment guidance to patients and their families.

• Keep accurate pre-admission and admission documentation.

• Complete pre-certification processes with insurance providers.

• Offer prompt and courteous customer service to patients, physicians, visitors, and coworkers.

• Perform additional duties as assigned.

⛳️ Requirements

• Master’s degree in social work, counseling, or a related field from an accredited institution is required, or a nursing degree from an accredited school as mandated by state regulations.

• An associate-level Counseling or Social Work license or Registered Nurse license is required, if stipulated by state regulations.

• CPR certification is mandatory within 30 days of employment and prior to engaging with patients.

• De-escalation certification is necessary within 30 days of employment and before the completion of orientation.

• A minimum of one year of assessment experience in an inpatient behavioral health care environment is preferred.

• At least two years of experience working with the patient demographics served at the facility is preferred.

• Knowledge of behavioral health care practices is essential.

• Strong leadership and organizational abilities are required.

• Capacity to work collaboratively within a diverse team of healthcare professionals.

• Proficiency in Microsoft Word, Excel, and PowerPoint is expected.

• Exceptional communication and interpersonal skills are necessary.

• Familiarity with Emergency Detention and EMTALA paperwork and processes is beneficial.

• Understanding of healthcare regulatory and compliance requirements, including HIPAA, is required.

• Skilled in implementing policies and procedures.

• Ability to handle sensitive and confidential information is crucial.

• Capability to occasionally lift and/or move up to 20 pounds.

• Ability to meet specific physical, vision, and repetitive computer use requirements.

🏝️ Benefits

• Various options for medical, dental, and vision coverage.

• Life, accident, critical illness, and hospital indemnity insurance.

• Short- and long-term disability insurance.

• Paid family leave.

• Paid time off.

• Tuition assistance for higher education and certification.

• Loan assistance programs.

• 401(k) retirement plan with company matching.

• Programs for mental, physical, and financial wellness.

• Complimentary gym memberships.

• Access to virtual care appointments.

• Mental health services available.

• Discount programs offered.

• Opportunities for ongoing learning and career advancement.