Phone Counselor Assessor, Behavioral Health

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary contact for individuals seeking behavioral health or substance use services.

• Handle inquiry calls effectively.

• Arrange both face-to-face and telephonic assessments.

• Conduct tele-evaluations.

• Assess individuals based on safety and risk factors.

• Screen for medical and behavioral emergencies.

• Ensure timely evaluations by qualified mental health professionals.

• Carry out comprehensive screenings.

• Coordinate patient care with clinical staff and on-call physicians.

• Provide clear treatment guidance to patients and their families.

• Facilitate service requests, including evaluation, referral, level-of-care designation, admission, and follow-up.

• Perform initial evaluations and initiate screening tools.

• Document patient symptoms, functioning, and needs.

• Relay patient information to physicians.

• Maintain accurate pre-admission and admission documentation.

• Complete insurance pre-certifications.

• Deliver prompt and courteous customer service to patients, physicians, visitors, and colleagues.

• Adhere to Emergency Detention and EMTALA paperwork and procedures.

• Execute other assigned duties.

⛳️ Requirements

• A Master’s degree in social work, counseling, or a related field from an accredited institution is required, or a nursing degree from an accredited school as per state regulations.

• An Associate-level Counseling or Social Work license or Registered Nurse license, if mandated by state regulations.

• CPR certification must be obtained within 30 days of employment and prior to any patient contact.

• De-escalation certification is required within 30 days of employment and before completing orientation.

• Knowledge of behavioral health care is essential.

• Strong organizational skills are necessary.

• Ability to collaborate effectively with a diverse team of healthcare professionals.

• Proficiency in Microsoft Word, Excel, and PowerPoint is needed.

• Excellent communication and interpersonal skills are a must.

• One year of assessment experience in an inpatient behavioral health care setting is preferred.

• Two years of experience working with the patient populations served at the facility is preferred.

• Ability to work the designated Sunday–Thursday or Tuesday–Saturday schedule.

• Access to and/or work with sensitive and confidential information is required.

• Understanding of healthcare regulatory and compliance requirements, including HIPAA, is essential.

• Ability to implement policies and procedures is necessary.

🏝️ Benefits

• Multiple tiers of medical, dental, and vision coverage are available.

• Life, accident, critical illness, and hospital indemnity insurance are provided.

• Short- and long-term disability insurance options are available.

• Paid family leave is offered.

• Paid time off is included.

• Assistance with tuition for higher education and certification is available.

• Loan assistance programs are provided.

• A 401(k) retirement plan with company matching is offered.

• Programs for mental, physical, and financial wellness are available.

• Complimentary gym memberships are included.

• Virtual care appointments are offered.

• Mental health services and discount programs are available.

• Opportunities for ongoing learning and career advancement are provided.