Phone Counselor Assessor, Behavioral Health

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary contact for individuals seeking behavioral health or substance use services.

• Handle inquiry calls efficiently.

• Arrange both in-person and phone assessments.

• Conduct tele-evaluations.

• Assess individuals based on safety and risk factors.

• Screen for medical and behavioral emergencies.

• Ensure timely evaluations by a qualified mental health professional.

• Carry out comprehensive screenings.

• Coordinate patient care with clinical staff and on-call physicians.

• Offer clear treatment guidance to patients and their families.

• Manage requests for services, including evaluations, referrals, appropriate level of care designations, admissions, and follow-ups.

• Perform initial evaluations and initiate screening tools.

• Record patient symptomatology, functioning, and needs.

• Provide pertinent information to physicians.

• Assist patients, physicians, visitors, and colleagues in a prompt and courteous manner.

• Keep accurate pre-admission and admission documentation.

• Complete insurance pre-certification processes.

• Execute other duties as assigned.

⛳️ Requirements

• Master’s degree in social work, counseling, or a related field from an accredited institution is required, or a nursing degree from an accredited school as mandated by state regulations.

• An associate-level Counseling or Social Work license or Registered Nurse license, if required by state regulations.

• Preferably, one year of assessment experience in an inpatient behavioral health care setting.

• At least two years of experience working with patient populations served at the facility is preferred.

• CPR certification must be obtained within 30 days of employment and prior to any patient interaction.

• De-escalation certification is required within 30 days of employment and before completing orientation.

• Familiarity with behavioral health care practices.

• Knowledge of Emergency Detention and EMTALA paperwork and processes.

• Understanding of healthcare regulatory and compliance standards, including HIPAA.

• Proficient in applying relevant policies and procedures.

• Competence in Microsoft Word, Excel, and PowerPoint.

• Exceptional communication and interpersonal abilities.

• Capacity to collaborate effectively with a diverse team of healthcare professionals.

• Ability to manage sensitive and confidential information appropriately.

• Capability to meet specified physical, vision, and environmental requirements.

🏝️ Benefits

• Various options for medical, dental, and vision coverage.

• Life, accident, critical illness, and hospital indemnity insurance.

• Short- and long-term disability insurance.

• Paid family leave.

• Paid time off.

• Tuition assistance for higher education and certification.

• Loan assistance available.

• 401(k) retirement plan with company match.

• Programs promoting mental, physical, and financial wellness.

• Complimentary gym memberships.

• Access to virtual care appointments.

• Mental health services offered.

• Discount programs available.

• Opportunities for ongoing learning and career advancement.