Admissions Counselor

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee recruitment and manage admissions procedures for all online Alliant degree programs.

• Handle inquiries and engage prospective students via phone, email, and live chat.

• Conduct interviews with students.

• Establish connections with prospective and current students, faculty, staff, administration, school districts, and professional organizations.

• Offer admissions counseling to prospective students.

• Supervise the admissions application process.

• Coordinate interviews among relevant parties.

• Provide counseling and customer support throughout the admissions journey through phone, email, live chat, and campus visits.

• Respond to new inquiries swiftly and adhere to phone and email communication protocols.

• Communicate details and offerings of various degree programs.

• Track communications with applicants utilizing Salesforce and CampusNexus (CNS).

• Participate in recruitment fairs, conventions, and conferences.

• Organize and present program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.

• Arrange student interviews with Faculty and/or Program Directors.

• Provide weekly reports and updates on admissions to Program Directors and the Director of Admissions.

• Work in collaboration with Student Business Services, Financial Aid, Admissions, Student Advising, and Scholarships.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution or an equivalent combination of education and relevant experience.

• Experience in a college/university admissions environment and/or at least two years of experience in customer service, sales, or marketing.

• Proficient in Microsoft Office applications.

• Familiarity with Salesforce or a similar customer relationship management system.

• Experience with integrated business software systems in higher education, including relational databases.

• Awareness of cultural diversity and the ability to communicate and engage effectively with individuals of various ages and backgrounds.

• Excellent typing skills, with a minimum speed of 40 WPM and accuracy.

• Demonstrated ability to function effectively as a team member.

• Highly motivated, dedicated, and results-oriented.

• Capacity to exercise discretion, tact, and maintain confidentiality.

• Ability to manage multiple tasks while adhering to deadlines.

• Capability to remain composed under high-stress conditions.

• Positive, optimistic, and supportive demeanor in all interactions.

• High level of accuracy and attention to detail.

• Successful completion of a background check, including criminal history, prior employment, and education verification.

• Applicants must be authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Medical/Prescription coverage.

• Dental insurance.

• Vision coverage.

• Flexible Spending Accounts for Health Care & Dependent Care.

• Voluntary Life and Accidental Death & Dismemberment (AD&D) insurance.

• Accident, Critical Illness, or Hospital Indemnity Insurance.

• Legal Plan.

• Transportation Spending Account.

• Employee Tuition Waiver.

• Standard office hours with occasional evening or weekend shifts required.