Phone Counselor Assessor, Behavioral Health

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary contact for individuals seeking services related to behavioral health or substance use.

• Handle inquiry telephone calls.

• Arrange both in-person and telephonic assessments.

• Conduct tele-evaluations.

• Assess individuals based on safety and risk factors.

• Screen for any medical and behavioral crises.

• Ensure that evaluations are conducted promptly by a qualified mental health professional.

• Carry out thorough screenings.

• Collaborate with clinical staff and on-call physicians to coordinate patient care.

• Provide clear treatment recommendations to patients and their families.

• Manage requests for services such as evaluations, referrals, level-of-care designations, admissions, and follow-ups.

• Conduct initial evaluations and utilize screening tools.

• Record patient symptomatology, functioning, and needs.

• Relay patient information to physicians.

• Assist patients, physicians, visitors, and coworkers in a timely and courteous manner.

• Maintain precise pre-admission and admission documentation.

• Complete insurance pre-certification processes.

• Perform additional duties as assigned.

⛳️ Requirements

• A Master’s degree in social work, counseling, or a related field from an accredited institution is required, or a nursing degree from an accredited institution as mandated by state regulations.

• An Associate-level Counseling or Social Work license or a Registered Nurse license, if required according to state regulations.

• A minimum of one year of assessment experience in an inpatient behavioral health care environment is preferred.

• At least two years of experience with patient populations served at the facility is preferred.

• CPR certification must be obtained within 30 days of employment and prior to any patient interaction.

• De-escalation certification is required within 30 days of employment and before completing orientation.

• Familiarity with behavioral health care is essential.

• Strong organizational abilities are necessary.

• Capability to work collaboratively within a diverse team of healthcare professionals.

• Proficiency in Microsoft Word, Excel, and PowerPoint is required.

• Exceptional communication and interpersonal skills are a must.

• A thorough understanding of healthcare regulatory and compliance standards, including HIPAA, is essential.

• Knowledge of Emergency Detention and EMTALA paperwork and procedures is important.

• Availability to work scheduled shifts: Sunday–Thursday, 2:30 PM–11:00 PM EST, or Tuesday–Saturday, 10:00 AM–6:30 PM EST.

🏝️ Benefits

• Various tiers of medical, dental, and vision insurance.

• Life, accident, critical illness, and hospital indemnity coverage.

• Short- and long-term disability insurance options.

• Paid family leave benefits.

• Paid time off for employees.

• Assistance with tuition for higher education and certification.

• Loan assistance programs.

• A 401(k) retirement plan with company matching contributions.

• Programs for mental, physical, and financial wellness.

• Complimentary gym memberships.

• Access to virtual care appointments.

• Mental health service offerings.

• Discount programs available.

• Ongoing opportunities for learning and career advancement.