Pharmacy Technician II

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Manage calls from members, pharmacies, and providers regarding pharmacy clinical initiatives.

• Work collaboratively across various departments within CareSource to provide exceptional service to members.

• Execute technical and clerical tasks that do not necessitate a pharmacist’s clinical judgment.

• Verify member identity and update demographic and provider details.

• Send faxes to providers.

• Handle and respond to incoming calls.

• Adhere to protocols, apply critical thinking, and escalate issues to the appropriate parties as necessary.

• Deliver precise information and maintain a high standard of customer service.

• Accurately and promptly input information into relevant systems for outcome evaluation.

• Collaborate with other departments to enhance member care.

• Achieve or surpass productivity and performance benchmarks.

• Build and maintain professional relationships with stakeholders.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or equivalent relevant work experience is mandatory.

• At least One (1) year of clinical call center experience is essential.

• Ohio Technician Registration is required.

• Capability to obtain state registration in multiple states, as needed.

• Preferred: Three (3) years of retail pharmacy or hospital pharmacy experience.

• Preferred: Pharmacy Technician Certification (CPhT).

• Proficient in computer use with a basic understanding of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

• Familiarity with the healthcare sector.

• Comprehension of the pharmacist’s clinical role in member care.

• Knowledge of medical terminology and medication names.

• Proficient grammar in written and email communications.

• Excellent attendance and punctuality.

• Ability to work autonomously and as part of a team.

• Strong attention to detail.

• Effective critical listening and thinking skills.

• Time management capabilities.

• Proficient in decision-making and problem-solving skills.

• Willingness to work from 9 am to 5:30 pm, including weekends and overtime as required.

🏝️ Benefits

• Potential bonuses linked to individual and company performance.

• Comprehensive and substantial total rewards package.

• Support for total employee well-being.