Certified Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a call-based environment.

• Accurately enter high volumes of data and process prescription details.

• Manage prescription authorizations, clarifications, and transfers.

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility verification.

• Address patient care issues by working through current case queues.

• Act as a liaison between clinical pharmacists and other healthcare professionals.

• Collaborate with technicians and pharmacists to onboard new patients.

• Uphold the confidentiality of patient records.

• Retrieve and confirm prescription details through communications with doctors.

• Make welcome calls to newly onboarded patients.

• Establish, maintain, and update medication profiles via outbound calls.

• Provide backup assistance during high patient call volume periods.

• Respond to patient inquiries via phone.

• Support ExactCare’s extensive nationwide patient base in a dynamic, high-volume environment.

• Exemplify AnewHealth’s Core Values.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate.

• Must maintain a pharmacy technician registration with the State Board of Pharmacy.

• Minimum age of 18 years.

• Previous experience in a pharmacy environment.

• Capacity to work in an office-based (or remote) setting that involves sitting at a desk for 90% of the time.

• Comfortable in a phone-based work environment.

• Capability to work independently.

• Proficient in using computer equipment, technology, and various software applications.

• Excellent customer service skills when interacting with doctors' offices, pharmacists, and patients over the phone.

• Comprehensive drug knowledge.

• Familiarity with pharmacy billing processes.

• Understanding of prescription intake, clarifications, and transfers.

• Strong organizational and prioritization skills.

• Ability to maintain confidentiality.

• Capacity for critical thinking and documenting relevant details in compliance with state and federal regulations.

• Availability to work approximately 40 hours per week and outside of normal business hours as needed.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending options.

• Company-sponsored life insurance.

• Short-term disability coverage.

• Optional voluntary benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.