Pharmacy Outreach Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, develop, maintain, and enhance the Patient Outreach team.

• Foster collaborative relationships with hospital partner sites and regional operations teams.

• Mentor coordinators on compliant communication, calling best practices, active listening, conversational techniques, and addressing patient concerns.

• Review DialPad, TelemetryRX, Electronic Medical Records, and other systems to ensure communication quality, workflow efficiency, and compliance.

• Handle issues and escalations involving Outreach Coordinators and hospital partners.

• Define workflows among Outreach Coordinators, Onboarding Specialists, liaison teams, clinical integration, on-site managers, and Patient Outreach Management.

• Oversee ADP, PTO, and time reporting for team members.

• Provide frontline supervision, coaching, and performance management.

• Monitor interactions between Patient Outreach and clinical or operational teams.

• Administer Telemetry, email, and Microsoft Teams communications in line with company policies.

• Engage in hospital partner collaboration, including quarterly, kickoff, and ad hoc discussions.

• Develop agendas, facilitate meetings, and ensure follow-up for Patient Outreach team gatherings.

• Conduct management meetings with hospitals to assess status, identify improvements, and celebrate successes.

• Maintain records and notes for collaboration calls and team meetings.

• Offer guidance, assistance, and troubleshooting for daily team activities.

• Address concerns related to the Patient Outreach team and hospital partners.

• Provide insights on growth and development opportunities.

• Participate in special projects.

• Report hiring needs based on implementation rollouts.

• Assist in interviewing and onboarding new team members, managing access requests, and coordinating training.

• Conduct research for data analytics and contracting teams.

• Report to the Patient Outreach Development Manager.

⛳️ Requirements

• High school diploma or equivalent is required.

• A Bachelor’s degree in business administration, business, or a related field is preferred.

• 5+ years of experience in customer support, client services, or sales, with a proven sales record.

• A strong desire and aptitude for leading others.

• Ability to establish credibility within a team environment.

• Excellent organizational skills and attention to detail.

• Strong interpersonal skills.

• High integrity, dependability, active listening skills, and empathetic communication.

• Strong telephone communication skills.

• Highly proficient in Microsoft Office, particularly Excel and Word.

• Quick learner of database programs.

• Solid computer skills, including proficiency in Outlook, Teams, Word, Excel, PowerPoint, internet navigation, and web-based platforms.

• Data entry and computer skills will be assessed during the pre-employment evaluation.

• Ability to handle sensitive and private data with discretion and confidentiality.

🏝️ Benefits

• PTO.

• Equal employment opportunities.

• Inclusive hiring experience.

• Interview/application accommodations.

• Opportunity to receive recruiting text updates with the option to opt-out at any time.