Patient Advocate – Pharmacy Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the care of patients at HarmonyCares through the centralized Patient Contact Center.

• Deliver outstanding customer service for incoming inquiries from both external and internal sources.

• Act as the initial point of contact for requests regarding medication refills.

• Address calls or redirect them to other teams or escalate to the pharmacist according to established protocols.

• Input prescription renewal requests into the EMR and verify patient records for any discrepancies.

• Follow protocols for medication quantities and refills during the renewal process.

• Recognize and escalate medication issues that fall outside of established protocols.

• Enhance workflows and processes related to refill services.

• Ensure accurate documentation in the EMR.

• Carry out assigned opening and closing shift responsibilities.

• Update patient details, pharmacy information, and medication lists as necessary.

• Provide backup support to Patient Advocates when required.

• Comply with HIPAA regulations and all relevant state and federal laws.

• Address and escalate any patient complaints, grievances, or concerns as needed.

• Collaborate with care team members and engage in quality improvement initiatives.

⛳️ Requirements

• Active Certified Pharmacy Technician (CPhT) certification.

• Current and unrestricted pharmacy license or the necessary training/certification as per state regulations.

• A minimum of 3 years of experience in a pharmacy technician role.

• Strong communication skills to effectively interact with patients, their families, and facility staff.

• Excellent written and verbal communication abilities, with a proven track record of building effective communication lines with all staff levels.

• Proficient in reading, writing, and mathematics; able to multi-task and perform well in high-pressure environments.

• Capability to work independently with minimal oversight.

• Strong interpersonal, analytical, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel).

• Familiarity with pharmacy technician protocols.

• At least 1 year of experience in a call center environment.

• Experience with EMR or pharmacy management systems.

• Knowledge of medical terminology.

🏝️ Benefits

• Health, Dental, Vision, Disability, and Life Insurance.

• 401K Retirement Plan with a company match.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.