Pharmacy Operations Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Accurately and thoroughly enter new prescriptions into PioneerRx.

• Execute prior authorizations from start to finish, which includes intake, submission via CoverMyMeds or payer portals, follow-up on status, routing of denials, and logging.

• Manage manufacturer copay programs and foundation assistance, keeping the assistance tracker up to date.

• Process prescription transfers and maintain the transfer-out register.

• Follow up with physician offices using OncoEMR or ModMed task systems.

• Respond to office status inquiries on the same day they are received.

• Provide backup for phones and make refill outreach calls as necessary.

• Generate and format weekly and monthly reports on pharmacy operations.

• Maintain trackers for accreditation, patient management, office prescriptions, vendors, and equipment.

• Create and revise one-page guides and office handouts while keeping a record of version history.

• Monitor the Director’s open items and ensure they are followed through to completion.

• Prepare status notes prior to meetings.

• Manage the shared mailbox and task queues effectively.

• Escalate any items related to patient safety or critical deadlines within the hour they arise.

• Assist pharmacists and the Director by delegating prescription data entry and reporting tasks to the technician.

⛳️ Requirements

• Active registration as a pharmacy technician in Florida.

• Certification from PTCB or ExCPT.

• A minimum of three years of experience in specialty pharmacy, particularly in prior authorizations and copay or foundation assistance.

• Experience in oncology is preferred.

• Familiarity with a pharmacy management system; familiarity with PioneerRx is preferred.

• Experience working with CoverMyMeds.

• Proficient in at least one practice EMR system, such as OncoEMR or ModMed.

• Strong skills in Excel, including the use of filters, pivot tables, and lookups.

• Excellent written communication skills.

• Dependable, self-motivated remote work habits.

• A quiet and private workspace where screens are not visible to others.

• Secure internet connection.

• Use of company-issued equipment only.

• Residency in Florida is required.

• Florida pharmacy technician registration is necessary for remote work involving Florida prescriptions.

• Proficiency in HIPAA regulations.

• No patient identifiers should be shared outside of approved systems.

🏝️ Benefits

• Fully remote work arrangement.

• Core working hours are from Monday to Friday, 8:00 AM to 4:00 PM Eastern Time.

• Occasional trips to Bonita Springs are reimbursed, upon arrangement.

• Remote onboarding will be conducted alongside the Director and pharmacists.

• Daily check-ins will occur during the first month.

• Company-issued equipment will be provided.