PH Systems Implementation Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support US Forward Deployed Product Managers in overseeing installation activities and system implementation through phases such as discovery, design, build, UAT, rollout, and support.

• Create process documentation, configuration workbooks, and training materials.

• Evaluate client business processes, data, and challenges, particularly in procurement, inventory, logistics, and warehousing.

• Aid in data cleansing, validation, and schema preparation for migration to the DOSS platform.

• Perform quality checks on client data pre- and post-go-live.

• Record, refine, and enhance client business processes.

• Assist with system configuration, testing, and issue resolution.

• Identify gaps or concerns and escalate them to senior PMO staff with proposed solutions.

• Provide hypercare support post-rollout, address issues, and ensure prompt resolution.

• Monitor client feedback and collaborate with product, engineering, and support teams.

• Maintain project trackers, dashboards, and reports for visibility in the U.S. PMO.

• Document lessons learned and contribute to the ongoing improvement of PMO playbooks.

⛳️ Requirements

• A Bachelor’s Degree in Engineering, Information Systems, Supply Chain Management, or related fields.

• A strong preference for candidates pursuing a Master’s Degree in a relevant discipline.

• Excellent C1/C2 Native Proficiency Level in English Communication.

• Must be a Filipino citizen residing in or near Metro Manila (Mega Manila area).

• Basic knowledge of supply chain, enterprise software, and systems implementation.

• 2-5+ years of experience in system implementation or business operations.

• Ability to comprehend client business processes and translate them into tables/schemas and automation designs.

• Proficient in working with spreadsheets, schemas, and large datasets; comfortable with data cleanup and validation.

• Advanced technical skills, including schema design, workflow creation, and troubleshooting.

• Exceptional organizational and time management skills; capable of managing multiple priorities across time zones.

• Proactive, problem-solving attitude with a strong desire to learn.

• Experience with supply chain systems, including inventory management, supply chain, and finance/accounting workflows.

• Familiarity with ERP, CRM, or workflow software implementations such as NetSuite, SAP, Sage, Odoo, or Cin7.

• Understanding of business process design in operations, finance, supply chain, and procurement.

• Capability to configure and test API credentials for integrated platforms like Shopify, QuickBooks, 3PLs, and WMS.

• Foundational knowledge in finance and accounting.

🏝️ Benefits

• Competitive salary package for the Philippine workforce.

• Comprehensive employee benefits package, including HMO upon regularization.

• Collaborate closely with the US team and gain exposure to US and global clients.

• Enhance project management and technical skills in a vibrant environment.

• Work within a collaborative, supportive, and growth-oriented team culture.

• Opportunity for full-time employment after 6 months.