Personal Loan Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Operate autonomously in a dynamic remote setting with support from management and team members.

• Manage multiple tasks and adjust to the demands of the role while delivering prompt and efficient service.

• Handle incoming and outgoing phone calls and/or emails utilizing the dialer system.

• Interact with customers who have initiated the application process and require information or assistance.

• Connect with customers and other departments via phone, email, chat, and internal systems.

• Evaluate customer needs, explore available options, and present various loan types.

• Foster trust, customer loyalty, and satisfaction throughout the application journey.

• Assist customers in completing applications, verifying information, uploading documents, and documenting applications.

• Address customer inquiries, concerns, and objections effectively.

• Persuasively explain the benefits of different loan options.

• Adhere to Reprise Financial policies and procedures as well as state and federal lending laws and compliance standards.

• Achieve and surpass monthly performance metrics.

• Actively seek and offer constructive feedback to enhance performance and processes.

⛳️ Requirements

• 1-2 years of experience in a call center environment, ideally with a dialer system or managing high volume calls.

• Strong customer satisfaction focus and sales capabilities.

• Familiarity with sales and customer service techniques and principles.

• Exceptional communication, customer service, and sales skills/tactics.

• Capacity to thrive in a goal-driven environment.

• Competent computer skills.

• Self-driven and performance-focused.

• Ability to adjust to evolving sales scenarios and customer requirements.

• Capability to work independently in a fast-paced environment.

• Understanding of credit bureau reporting.

• Must reside in one of the designated locations by the start date.

• Must be legally authorized to work in the United States without sponsorship now or in the future.

• Availability to consistently work from 10:00 AM to 7:00 PM Central Time.

• Completion of comprehensive sales training is required.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Contributions to Health Savings Account (HSA).

• Employee Assistance Program (EAP).

• 401(k) plan with Safe Harbor Match (100% of the first 3% and 50% of the next 2%).

• Accrued time off.

• Company holidays.

• Sick leave.

• 3 floating holidays.

• 12-week Paid Parental Leave.

• Monthly incentive bonuses based on company and individual performance.

• Comprehensive tech package.

• Fully remote work setup.

• Regular virtual meetings and team-building events.