Personal Lines Underwriting Manager

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Oversee and coordinate the personal lines underwriting team.

• Ensure prompt decision-making, appropriate risk selection, pricing, and business oversight.

• Drive profitability and growth in the personal lines sector.

• Establish and nurture relationships with agencies.

• Evaluate complex underwriting requests and authorize risks exceeding staff limits.

• Collaborate with field marketing to address agency and company service challenges.

• Participate in weekly and monthly discussions with field and senior leadership.

• Manage customer inquiries and complaints effectively.

• Negotiate with both internal and external stakeholders.

• Ensure compliance with underwriting policies, guidelines, and procedures.

• Assess demand and align resources within Personal Lines Underwriting.

• Communicate objectives and foster the development of underwriting team members.

• Design, propose, and execute risk management strategies and procedures.

• Prepare and evaluate performance assessments and lead performance review meetings.

• Engage in quality assessments and corporate audits.

• Implement best practices to enhance underwriting expertise.

• Identify and relay critical issues to relevant stakeholders.

• Contribute to or spearhead project teams and coordinate resources effectively.

• Inspire team members to engage with initiatives and projects.

• Enhance department performance through innovative ideas, processes, and workflows.

• Meet service, production, and quality objectives.

• Stay informed on state strategies and ensure actions align with state goals.

• Manage portfolio business composition and ensure profitable growth.

• Review production outcomes and pinpoint workflow and process efficiencies.

• Recruit and cultivate talent while fostering a growth-oriented mindset.

⛳️ Requirements

• Bachelor’s degree with 3 to 6 years of underwriting experience.

• Previous supervisory or team leadership experience is preferred.

• Advanced knowledge of Personal Lines risk management.

• Capability to educate others on underwriting and risk management principles.

• Strong skills in people management.

• Proficient in coaching and professional development support.

• Exceptional written and verbal communication abilities.

• Aptitude to effectively and creatively leverage systems and resources.

• Strong problem-solving and analytical capabilities.

• Ability to anticipate customer needs and adopt a proactive stance.

• Capacity to manage multiple tasks and adjust priorities accordingly.

• Ability to maintain focus and accountability in uncertain circumstances.

• Competence to work independently and make decisions impacting workflow, staffing, and daily operations.

🏝️ Benefits

• Exempt position.

• Option for hybrid or remote work.