Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of customer accounts and act as the primary strategic consultant for account performance.

• Perform business reviews to assess KPIs, adoption trends, ROI, and potential growth opportunities.

• Formulate account strategies aimed at enhancing retention, promoting expansion, and ensuring account health.

• Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.

• Keep precise customer records and track opportunities within Salesforce CRM.

• Present executive-level insights and recommendations to dealership leadership.

• Foster revenue growth through renewals, upselling, and increasing product adoption.

⛳️ Requirements

• A minimum of 5 years of experience in account management, customer success, business consulting, dealership operations, or automotive technology.

• Familiarity with automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management.

• In-depth understanding of dealership operations and aftermarket automotive solutions.

• Proficient in Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365.

• Excellent analytical, presentation, communication, and problem-solving abilities.

🏝️ Benefits

• Willingness to travel approximately 15%.